Description We are inviting applications for the role of a Customer Service Representative/Financial Aid Advisor based in Canton, Michigan. This role is within a technical school setting and requires extensive interaction with students and parents. You will be assisting with financial aid FAFSA application process, collecting necessary paperwork, and communicating over the phone and face-to-face. Previous financial aid experience is REQUIRED! Please apply today if you are experience in for and interested in this contract to permanent opportunity! This contract to permanent employment opportunity entails extensive use of Customer Relationship Management (CRM) systems and other computer applications.

Responsibilities:

• Assist students and parents in completing the FAFSA application

• Collect required financial paperwork from students and parents

• Communicate effectively with internal and external partners, clients, and customers

• Use multiple computer systems, applications, and search tools to find information

• Deliver personalized, quality service in every interaction

• Proactively solve problems, listening for customer cues and resolving issues with grace and integrity

• Exhibit excellent written, verbal, and social communication skills

• Go the extra mile to solve complex customer inquiries through extensive research

• Handle both inbound and outbound calls, data entry, and schedule appointments

• Ability to interact effectively with internal and external partners and clients/customers

  • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• Excellent customer service and office administrative skills

• Ability to use multiple computer systems, applications, and utilize search tools to find information

• 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

• Positive attitude and an engaging businesslike approach

• Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

• Excellent written, verbal and social communication skills

• Proven experience going the extra mile to solve complex customer inquiries via extensive research

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today!! ONLY THOSE WHO MEET THE CRITERIA WILL BE CONSIDERED. Requirements • Proficiency in answering inbound calls promptly and professionally.

• Experience in a call center customer service environment is essential.

• Demonstrated customer service skills and a commitment to providing excellent service.

• Ability to accurately perform data entry tasks.

• Experience handling email correspondence in a detail oriented setting.

• Capability to manage both inbound and outbound calls effectively.

• Proficiency in Microsoft Excel and Microsoft Word.

• Familiarity with order entry systems.

• Ability to schedule appointments efficiently and accurately.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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