BluePearl Pet Hospital is hiring an experienced Client Service Representative *at our Charlestown, MA location conveniently located next to Sullivan Square Train Station!    *

Option of 4- or 5-Day Work Week!

• Monday- Friday: 3:00pm-11:00pm

• Thursday-Sunday: 1:00pm- 11:00pm

Pay: $20.75 - $31.80 / hour

*This pay band is a starting point and is dependent on experience.

We also offer competitive shift differential pay for eligible hours worked for nights and weekends. Shift differentials are based on a 4-hour minimum.

A *s a Veterinary Receptionist, you will:  *

• Provides communication between Client Service Team and other areas of the hospital for smooth interactions among co-workers.  

• Establishes and posts associate schedules on a bi-weekly basis and is responsible for approving and posting work schedule changes.  

• Initiates positive utilization of the schedule for pre-planned time off, sufficient coverage given work volumes and training opportunities for staff.  

• Demonstrates excellent planning and time utilization skills to ensure special project completion in a timely manner and maintains effective use of staff time.  

• Facilitates quick resolution to conflicts that may arise between CSCs or CSCs and other associates of the hospital. Involves a manager as needed.  

• Coaches CSCs on basic protocols for improvement and records progress with CSM.  

• Contributes to CSM 's investigations of reported associate incidents.  

• Mentors and trains peers enthusiastically, competently and per the Quality Standards and Protocols of BPVP. Supports efforts of other associates to learn new skills by offering positive, constructive guidance and alerting those associates of opportunities to practice the skills.  

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.

• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

• Lyra; Access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra- an online mental health support platform

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

Our Continuing Education Plan includes $500/year reimbursement for CVT and $750/year for VTS. The Continuing Education allowance can roll over up to $1,500 for CVT and VTS associates. Non-Credentialed, full-time Paraprofessionals are eligible for an annual CE stipend of $150. Full-time CVT associates also receive 8 hours of CE paid hours each year. Full-time VTS associates receive 12 hours of CE paid each year. Paid CE hours can be carried over year to year up to a maximum of 24 hours. Newly hired associates will receive a pro-rated amount of any CE benefit for which they are eligible.

• Company-paid Short-Term and Long-Term Disability

• Parental Leave Benefits

• Health, dental, vision, and life insurance options

• Paid Time Off and Floating Holiday Plans

• Health Savings Account

• Flexible Savings Account

• 401(k) Retirement Plan

• Annual Scrub Allowance: full-time associates receive $200/year in BluePearl store credit.

• Referral Bonus Program

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace .