Behavioral Health Community Engagement Manager

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Behavioral Health Community Engagement Manager

Salary

$91,272.00 - $120,000.00 Annually

Location

Denver Metro, CO

Job Type

Full Time

Job Number

ILA 06987 05/20/2024

Department

Colorado Department of Human Services

Division

OBH (Office of Behavioral Health)

Opening Date

05/20/2024

Closing Date

6/9/2024 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

710 S. Ash Street, Unit C140, Denver, CO 80246 - Hybrid working arrangements

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

Amber.Holcomb@state.co.us

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description

• Benefits

• Questions

Department Information

This position is open to current Colorado residents only.

Please note: This recruitment may be used to fill multiple vacancies.

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CDHSCareers

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Description of Job

Hybrid. Predominantly telework with a minimum of one in-person meeting a month. This is subject to change due to the BHA’s need.

8-5 Monday through Friday

Please note: These working arrangements are subject to change.

About this Unit:

The manager of Regional Engagement reports to the Division Director of Intergovernmental and Community Engagement and is located within the Behavioral Health Administration’s (BHA) Division of Intergovernmental and Community EngagementIn collaboration with other state agencies and the people of Colorado, the BHA is accountable for the delivery of behavioral health services in Colorado. It bestows a streamlined and efficient government approach to support quality care while minimizing the burden on providers so that they can focus on service delivery. The BHA is responsible for behavioral health policy development and effective collaboration with cross-sector partners and Colorado communities working in and around the behavioral health system and along the continuum from prevention to treatment and recovery. The BHA works in partnership with State agencies to reduce bureaucracy and fragmentation.

The Intergovernmental and Community Engagement Division serves as an open door between the Behavioral Health Administration and all Colorado communities. This approach to community engagement consists of a team of regionally based engagement specialists that focus on all underserved communities within their assigned region. This approach creates a direct line of communication between the community and the Behavioral Health Administration

About this Position:

The position provides leadership to ensure the effective communication, strategic planning, coordination, and implementation of engagement activities and building community partnerships throughout the state. This position is responsible for developing and implementing a community engagement strategy that grows the internal and external BHA community, fosters engagement, collaboration, awareness, and knowledge about behavioral health in Colorado. This position, through the Regional Engagement Specialists within the unit, works to ensure that Coloradoans are informed of BHA’s work and contribute to achieving goals throughout the various State offices, within provider agencies, and throughout each county in Colorado.

This position collaborates with the BHA EDI Director on all aspects of planning, organizing, and implementing BHA’s Family Voice Council. This position will collaborate, internally, as well as externally on programs serving the people of Colorado, including children, youth and families, pregnant and parenting persons, people with BH needs who are at risk of becoming involved in the policing system, treatment and recovery, and substance use disorder; This position provides guidance and leadership in engaging with diverse community partners throughout Colorado.

This position represents the Behavioral Health Administration's interagency and community engagement efforts aimed at improving access to behavioral health services for all people of Colorado. This position ensures that the efforts of the BHA to bring whole-person health to all people of Colorado are accessible, effective, and aligned with the needs identified in the BHA strategic plan. This position identifies the needs of the communities and focuses on underserved populations, per 27-50-101 17(b). This position develops performance measures for the unit to meet these standards.

This position is knowledgeable about community engagement best practices and Federal, State, and community efforts to reform systems, break down system silos, and supports the provision of prevention services. This position manages technical assistance provision, communications, cross-departmental coordination, and policy support for behavioral health practices.

Community Engagement Management:

• Develops and implements an organized engagement structure to ensure outreach to all underserved communities, statewide.

• Builds and maintains effective working relationships with key stakeholders, prioritizing historically and currently oppressed populations and individuals and groups in behavioral health strategic planning.

• Lead engagement activities and stakeholder opportunities that allow Coloradans to inform and provide feedback to the BHA.

• Works across BHA Divisions to share timely stakeholder feedback with pertinent staff in addition to a monthly report of stakeholder feedback that can be disseminated to staff across the BHA to be incorporated into all BHA initiatives and systems.

• Create performance measures for the unit on Community Engagement.

• Provides information and connection to community resources and public benefits, as well as, assists in resource development and messaging.

• Provides oversight on constituent feedback opportunities across the BHA programs, policies, and communication tools.

• Builds and leads a cross-division engagement working group to monitor and stay informed of outreach activities with consideration for other state agencies or departments and communities served by the BHA to assist with strengthening collaboration and inclusion in BHA strategic planning.

BHA Community Voice Councils, Boards and Committees:

This position works across the Administration, and with other state agencies to determine the direction of state priorities and oversees outreach, engagement, and partnerships to ensure all individuals and families served are communicated with, have opportunities to participate in engagement activities, and have a new or strengthened role as partners in the creation and implementation of programs and policies. The position works closely with the BHA Division Director of Intergovernmental and Community Engagement as and serves as the main point of contact and subject matter expert on external and internal-facing community and family engagement practices for BHA.

• Partners and collaborates across the Department and with other state agency community engagement coordinators to increase diverse representation on advisory committees and determine better ways to incorporate families into the decision-making process and policy development;

• Serves as the spokesperson and leading expert for all community and family engagement initiatives across the Department and at local, state, and national convenings;

• Facilitates community engagement meetings internally and externally as the BHA expert to share best practices and lessons learned to programmatically and systematically improve family outcomes;

• Develops, leads and is responsible for implementing the BHA Family and Community Engagement Plan

• In Collaboration with the BHA EDI Director and CDHS, trains and distributes best practice models outlining authentic family engagement for BHA and county staff.

• Position manages data collection and dashboard visualization for BHA and co-create presentations with senior leadership on real-time progress reports.

• Leads, trains, and advises staff in all community and family engagement endeavors such as geographic regions (urban, suburban, rural, etc.) and culturally and linguistically diverse communities;

Supervision and Leadership :

• Supervises four Regional Engagement Specialists, providing purpose, directions, and motivations to meet the BHA Strategic plan and initiatives.

• Establishes work schedules, reviews and approves work time and absences using the automated system.

• Actively supports refinement of the processes and performance measures and actively works to improve the performance of Community Engagement across BHA.

• Provides leadership to team members ensuring the provision of high-quality policies and procedures are produced and delivered. Establishes procedures, standards, and expectations and monitors performance. Directs projects and ensures completion. Creates team goals, monitors the progress of goals, and resolves conflict.

• Manages the performance of individuals reporting directly to the position to include performance management process (PMP), establishing, and monitoring goals, and taking steps to improve team performance.

• Fulfills all supervisory duties including training, coaching, and regular supervision to ensure the programs are appropriately staffed and selected staff members are the best qualified and prepared for maximum productivity and job and program success.

• Position works collaboratively with all teams, and works to ensure open communications and that the appropriate team members are involved as needed.

• Position effectively resolves any conflict or practices that hinder organizational effectiveness by using conflict resolution and performance management, when necessary.

• Position oversees the development and completion of a strategic and/or work plan to implement and sustain Community Engagement initiatives and policies across BHA.

• This position may be called upon to perform tasks or undertake special assignments or projects deemed necessary by BHA, but not specifically referenced in the above duties.

• Other duties as assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Option 1 (Minimum Qualifications)

• Nine (9) years of diverse experience encompassing community engagement, working with underserved populations, and/or behavioral health. Must have experience in both supervision and engaging with community stakeholders. Demonstrated understanding of regulatory rules pertinent to behavioral health settings.

• Please note: This experience must be clearly documented on your application and the supplemental questions must be answered.

Option 2 (Education and Experience)

• A combination of related education and/or relevant diverse experience equal to nine (9) years encompassing community engagement, working with underserved populations, and/or behavioral health. Must have experience in both supervision and engaging with community stakeholders. Demonstrated understanding of regulatory rules pertinent to behavioral health setting.

Preferred Qualifications:

• Profound organizational abilities

• Demonstrated adherence to deadlines while adapting to incoming priority changes

• Exceptional communication skills, both verbal and written, with the ability to engage diverse stakeholders effectively. (Note: Written communications will be evaluated by the application materials submitted.)

• Experience working within a county office, human services environment, or state government agency, coordinating services within the community.

• Demonstrated experience in leading and managing teams effectively, preferably in a behavioral health or related field.

• In-depth knowledge and understanding of behavioral health services, including mental health and substance abuse treatment programs.

• Familiarity with community resources, support networks, and referral pathways for individuals experiencing behavioral health challenges.

• Strong interpersonal skills, including empathy, active listening, and conflict resolution, to foster positive relationships within the team and with external partners.

• Proven ability to develop and execute strategic plans to address community needs and enhance outreach efforts.

• Experience in designing and implementing outreach initiatives, events, and educational programs to promote behavioral health awareness and access to services.

• Proficiency in collecting, analyzing, and interpreting data to inform decision-making and evaluate program effectiveness.

• Experience working with diverse populations, including marginalized communities, and addressing disparities in behavioral health outcomes.

• Experience in building and maintaining partnerships to enhance service coordination, resource sharing, and community engagement efforts.

• Commitment to professional growth and staying abreast of emerging trends, best practices, and evidence-based interventions in the field of behavioral health.

• Understanding of relevant laws, regulations, and accreditation standards governing behavioral health services, including HIPAA, Medicaid, and state licensing requirements.

• Flexibility to adjust strategies, approaches, and priorities in response to feedback, emerging challenges, or opportunities for innovation.

  Conditions of Employment:

• This position travels throughout Colorado to meet with stakeholders and community partners.

• This position is delegated as a hybrid position. The employees must maintain a home office,

internet, and possibly phone to complete required job duties or report to the office when needed.

• Standard Background – Name check, TRAILS, CMS and JBITS

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

  APPEAL RIGHTS:

  If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

  An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

  For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

A standard appeal form is available at:www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

The Assessment Process

For additional recruiting questions, please contact Amber.Holcomb@state.co (Maria.Ramos-Robinson@state.co) .us

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• BenefitHub state employee discount program

• Employee Wellness program MotivateMe

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

  *Some positions may qualify for the Public Service Loan Forgiveness Program. For more

  information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .

  Our Values:

  We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

  Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

  We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

  Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

  We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

  Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

  We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

  ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.

  THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

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  02

  The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

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• I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

  03

  Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

  04

  If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.

  05

  Describe your leadership style and summarize your experience leading people/teams.

  06

  What has shaped your perspective on Equity, Diversity and Inclusion (EDI) and how have you advanced EDI in your personal and professional life?

  07

  This position requires professional experience working directly with under-resourced Coloradans and community partners. Please list which experience(s) in your application applies to this requirement and describe who you've worked with.

  08

  Describe your experience creating, organizing and/or facilitating community and stakeholder engagement. What is necessary for successful engagement?

  09

  Please summarize which of the preferred qualifications you have and indicate where they are found within your application.

  Required Question

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