Overview

InteLogix is seeking a Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?

• Are you driven to deliver effective results while providing excellent customer service?

• Do you have extraordinary communication skills?

  What’s in it for YOU?

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal

• Career Advancement

• Early access to earned wages via PayActiv

• Access up to 50% of earned wages (capped at $500 per pay period)

• Salary Range: Up to $15.00/hour - pay is determined by scope of responsibility within the role, your experience, location and other job related factors

Responsibilities

• Serve as the primary point of contact for customers via phone

• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

• Maintain a thorough understanding of products, services and policies to effectively assist customers

• Accurately document customer interactions and transactions across all tools/platforms

• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

• Strive to exceed customer satisfaction goals and performance metrics

• Continuously seek opportunities to improve the customer experience and streamline processes

• Stay updated on product knowledge and industry trends to better assist customers

• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

• Hours of Operation: Monday - Friday 7 AM to 7 PM Saturday 7 AM to 4 PM off Sundays

Qualifications

What We Look for in a Candidate:

• Must be 18 years of age or older

• High School Diploma or equivalent

• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions

• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

• Typing Assessment required

• Superb attendance, so you can be there when our customers need us

  All job offers are contingent upon completion of drug screen and background check.

Position Category Customer Service/Collections

Job Location US-TX-El Paso

Minimum Pay Rate USD $15.00/Hr.