Overview

Essential Duties:

• Responsible for ensuring improvements in safety, security, quality, productivity, client relationships, and customer service are correctly implemented.

• Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.

• Ensures compliance with regulations by examining and analyzing records, reports, operating practices, and documentation.

• Prepares for audit by researching materials, formulating a plan of action, and communicating to stakeholders.

• Conduct daily on-site, Quality Assurance inspections in compliance with contractual specifications and customer’s expectation.

• Communicates audit progress and findings by preparing reports, providing information in meetings.

• Provides management reports by collecting, analyzing, and summarizing management information.

• Establish and maintain effective communication and working relationships with co-workers, dispatchers, supervisors, managers, clients, etc.

• Helps instill a culture of safety, security, and quality and deliver measurable results

• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.

• Perform other duties as assigned.

SALARY: $23.50/hr.

• The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | Front Line Team Members | (Programa de Beneficios de ABM)

Minimum Requirements:

• High School Diploma or GED

• Valid state issued driver’s license

• Some college course work or equivalent experience preferred

• 2 years customer service experience • Aviation experience preferred

• Must be 18 years of age or older

Knowledge, Experience, and Skills:

• At least one year Guest Experience Ambassador experience, with good work performance, ethics, and attendance

• Impeccable personal presentation and grooming – must be able to keep unform immaculate at all times when guest facing

• Advanced communication and relationship building skills – able to build relationships with internal and external partners alike using experience and advanced service techniques

• A collaborative player who can work and communicate effectively as part of a team

• A problem solver who can work both independently and as a team to solve issues and rapidly deal with changing operational circumstances

• Must be computer literate with a basic but solid understanding of Microsoft platforms, Outlook, Word, and Excel

REQNUMBER: 86780

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.