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EXAMINES EVIDENTIARY RECORDS INCLUDING TAX RETURNS, APPLICATIONS FORMS VOUCHERS, RECORDS AND REPORTS TO VERIFY ACCURACY, AS WELL AS COMPLIANCE, WITH LAWS AND REGULATIONS. EXPLAINS APPLICABLE LAWS OR PROGRAM REQUIREMENTS TO TAXPAYERS, LAW ENFORCEMENT PERSONNEL, OR REVENUE AGENTS, OR CHILD SUPPORT CUSTOMERS, INCLUDING NON-CUSTODIAL PARENTS, AND ASSISTS IN THE COMPLETION AND FILING OF TAX RETURNS, FORMS, AND APPLICATIONS. COMPUTES TAXES, PENALTIES, INTEREST, OR REFUNDS DUE AND PREPARES FORMS TO BILL/REFUND TAXPAYER. CORRECTS TAX RETURNS, FORMS, CONTRACTS, AND EVIDENTIARY RECORDS FOR TAXPAYERS. INTERVIEWS CUSTODIAL AND NON-CUSTODIAL PARENTS AND CONTACTS EMPLOYERS, NEIGHBORS, AND LANDLORDS TO OBTAIN INFORMATION TO DOCUMENT EVIDENCE OF PATERNITY OR FINANCIAL RESOURCES OF NON-CUSTODIAL PARENT OR PUTATIVE FATHER. INITIATES ACTIONS REQUIRED TO LOCATE NON-CUSTODIAL PARENT OR PUTATIVE FATHER. PROVIDES TECHNICAL ASSISTANCE TO CUSTODIAL AND/OR NON-CUSTODIAL PARENT OR PUTATIVE FATHER. PROVIDES TECHNICAL ASSISTANCE TO CUSTODIAL AND/OR NON-CUSTODIAL PARENT WITH PAYMENT PROCESSING OR RELATED CASE PROBLEMS, INCLUDING SUSPENSION, FINANCIAL ASSET SEIZURE, PAYMENT, CORRECTION, OR PATERNITY ACKNOWLEDGEMENT. RESEARCHES FILES FOR INFORMATION TO PREPARE REPORTS, AMEND TAX RETURN, AND PREPARE HISTORY AND EVIDENTIARY RECORDS FOR FIELD AUDITORS AS REQUIRED. LEADS WORK ACTIVITIES OF OTHER PERSONNEL BY TRAINING AND INSTRUCTING NEW EMPLOYEES AND PROVIDING TECHNICAL ASSISTANCE. MAINTAINS UPDATED MANUALS AND COMPUTERIZED FILES. PERFORMS OTHER DUTIES AS ASSIGNED. KNOWLEDGE OF THE PRINCIPLES AND PRACTICES OF ORGANIZATIONAL MANAGEMENT AND PUBLIC ADMINISTRATION. KNOWLEDGE OF EITHER TAX, MOTOR VEHICLE, DRIVER\'S LICENSES SERVICES, OR CHILD SUPPORT LAWS AND REGULATIONS. KNOWLEDGE OF ACCOUNTING. ABILITY TO PROVIDE INFORMATION AND ASSISTANCE TO TAXPAYERS OR CHILD SUPPORT CUSTOMERS REGARDING LAWS, REGULATIONS, AND REPORTING PROCEDURES. ABILITY TO IDENTIFY AND CORRECT DISCREPANCIES IN EVIDENTIARY RECORDS, TAX RETURNS, FINANCIAL, OR PAYMENTS RECORDS. ABILITY TO CALCULATE CHILD SUPPORT ARREARAGES, PENALTIES, INTEREST, OR REFUNDS DUE ON TAXES, LICENSE, AND REGISTRATIONS. ABILITY TO TRAIN AND INSTRUCT NEW EMPLOYEES ON PROCEDURES AND THE INTERPRETATION AND APPLICATION OF LAWS.\ \ \ \ \ \ \ \ \ \ \ \ \