Summary This position is located within the Network Services Branch, AIF-320. Responsibilities The Network Services Branch (AIF-320) plays a critical role within the Operations Division of the Infrastructure of Operations (I&O) directorate administering and monitoring the FAA’s Mission Support Network. These systems and services include LANs, WANs and the FAA wireless infrastructure. AIF-320 detects, diagnoses, troubleshoots, and resolves all network services outages and performance issues as they are identified. This position is inherently governmental as it will determine AIT continuity of operations, strategy, implementation, policies, and guidance for the Network Management Branch within the Infrastructure & Operations (I&O) organization. The position will assist in the budget process for identifying and implementing national network strategy related technologies and assist in the evaluation of products and vendor solutions for network related technologies and connectivity. This position within the Network Management Branch will enable the successful operation of the FAA’s network systems and services including LANs (Local Area Networks), WANs (Wide Area Networks), and Wireless Infrastructure. The incumbent will be responsible for managing AIT’s Enterprise Network systems, primarily the layer 2 and layer 3 router\switch and wireless infrastructure. He/She will have an expertise of network infrastructure (routers\switches\wireless) and many other enterprise networking services and systems. He/She will maintain the FAA’s Mission support Network infrastructure (routers\switches\wireless). Other responsibilities include working with NAS (National Airspace System) system owners to develop high efficiency, resilient hardware and IP solutions that support the NAS integration with Mission support. He/She will be responsible for working with multiple organizations and groups to provide reliable, secure, and high-performance network solutions that meet the customers’ requirements. Work usually includes routine project/program tasks based on established policies, procedures, and guidelines. Incumbent will utilize Cisco routers, switches, and wireless. He/She will work on a large-scale enterprise network specific to routing, switching, dynamic routing protocols, Access Control Lists, IPv4 and IPv6. Independently performs multiple, varying, and complex assignments under minimal direction. The individual acts as the principal technical specialist or as a project manager or team lead for large work activities. Solve complex problems and develop improved technical processes or systems. Communication skills in small and medium sized groups are required to gather required information and brief out on results. The ability to ask the right questions to better understand processes and requirements from customers is a key skill for this position. The Network Operations specialist will need to effectively communicate and collaborate with peers and stakeholders to facilitate a positive customer experience. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications For additional information please view the complete OPM qualification standard for the Group Coverage Qualification Standard for IT Specialist, please visit: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-H, FG/GS-10-12. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience is: Experience with Cisco routers, switches, and wireless for both on-Premise network and Cloud (Azure and AWS) and experience working on a large-scale enterprise network specific to routing, switching, dynamic routing protocols, Access Control Lists, IPv4 and IPv6. In addition to the minimum qualifications, the following has been determined to be a Selective Placement Factor for this position. This means possession of this criterion is part of the minimum qualifications and is essential to perform the duties and responsibilities of this position. Applicants who do not possess this criterion are ineligible for further consideration. SELECTIVE PLACEMENT FACTOR (SPF): Skill in configuring Cisco switches, routers, wireless controllers, and access points. Applicants should include examples of specialized experience in their work history. Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job. Qualification requirements must be met by the closing date of this vacancy announcement. If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. If the selection list is shortened to a best qualified list through a comparative process, then the best qualified list shall be considered to be the selection list. Selection may be made from this announcement or from ACT-AIT-24-AIF320-90069 Education Additional Information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family. As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSAs, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical order and referred to the selecting official for consideration. Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job. This is a bargaining unit position. This position is represented by NATCA: Multi-Unit. Links to Important Information: Locality Pay , COLA