Job Information
HP Inc. Collections Analyst in Tlaquepaque, Mexico
At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you!
As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow.
What will your day consist of?
Building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on improving payments and accelerating cash-flow
Sending consolidated account statements, to our AP contacts, who are usually part of centralized teams
Logging the disputes raised by the customers and follow-up with internal and external stakeholders for resolution
Conducting critical call with different Order Management groups, in order to review the status of the disputes, negotiate and agree in resolution timelines
Having Ad-hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliations
Following-up with Customers' Requestors (POs' creators) in order to obtain a faster resolution on different cases
Communicate and have a close partnership with Credit Analysts, Sales, Account Management teams to take appropriate Financial decisions
Escalating up to Director and VP level the cases without a clear resolution path
Leading and/or participating in business enhancement projects across countries/ regions.
Join us if you have:
Bachelor or master's degree in Finance, Administration, business, economics or similar
Advanced English language skills
Advanced Portuguese
1 year of experience in collection, customer service, accounts payable or receivable
Understanding of collection strategies and financial concepts.
Good communication, negotiation, and conflict resolution skills.
Ability to build relationship across teams and cultures
Understanding of Quote to Cash process.
Your additional benefits package:
Life insurance
Mayor Medical Insurance
Savings Fund
12 paid holidays on your first year
Restaurant and food vouchers
Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs)
Vendors discount program (Restaurants, cinema, clothing, and other)
Equal Opportunity Employer (EEO):
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
HP Inc.
- HP Inc. Jobs