Job Information
Arizona Department of Economic Security Customer Service Representative in Morrisville, North Carolina
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6213363 Provide customer service to new and existing customers. Growth opportunities in Account Management & Sales.
Summary: Under general supervision, provides customer service to new and existing customers via the phone, email or
in person.
Essential Functions:
Enters account order information into system
Maintains ongoing customer and/or contractor communications and coordinates logistics in various projects.
Takes order requests from customers over the phone or in person; ensures product availability and enters order information.
Answers customer inquiries.
Cross-sells or up-sells products
Regularly determines product availability and modifies customer orders as needed
Regularly handles products when processing will-call orders
Frequently communicates effectively with customers, sales staff, warehouse staff and administrative staff while processing orders
Knowledge, Skills and Abilities:
Ability to learn JF Petroleum Group products, services, systems and procedures
Excellent communication skills to convey information effectively, understand relevant points, and ask questions as appropriate
Skills in negotiating with others
Ability to work well with customers, supervisors, and other employees by phone, email, or in person
Ability to handle multiple projects, assignments and accounts
Ability to communicate effectively in writing
Mechanically inclined. Strong desire to develop product knowledge
Requirements
Excellent customer service skills
Basic math skills
Basic computer skills-proficient in Microsoft Word & Excel.
High attention to detail and solid organizational skills
College Degree or 1-3 years of customer service experience
Must possess and maintain valid drivers license
Must be able to meet companys employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
*JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.