We are seeking a CO Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with others in a team environment.

Specific Duties & Responsibilities

• Coordinates visits either within the department or between several departments.

• Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.

• Verifies and enters patient insurance information into Epic.

• Registers patients for clinical appointments using computerized database.

• Assists patients or family members with completion of medical insurance forms.

• Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.

• Assists in arranging needed patient transportation.

• Collects time of service payments, issues receipts, and prepares cash settlement records.

• Assigns diagnostic and procedure codes to charge vouchers and enters charges in Epic.

• Assists in obtaining pre-authorizations required by patients’ health care insurers for medications and/or procedures.

• Discusses patient’s charges, if appropriate, with patients and/or patients’ family.

• Schedules patients for laboratory tests, medical examinations, procedures, surgeries and admissions. Resolves any schedule conflicts.

• Responds to requests for completion of various medical forms for patients such as MVA forms, Disability forms, Worker’s Compensation forms, etc.

• Proactively seeks to schedule/reschedule patients to efficiently fill physicians’ schedules.

• Scans medical record documents into Epic.

• Monitors patient In-basket messages and replies to requests. Routes messages as needed to technicians and or physicians.

• Refers patients to appropriate office if financial counseling is necessary.

• Assists with basic insurance and third-party queries and explains payment policies.

• Assists with back-office duties as needed to ensure consistent patient flow.

• Operates personal computer to access e-mail, electronic calendars, and other basic office support software.

• Maintains appropriate level of office supplies and medical forms; orders additional stock in a timely manner.

Minimum Qualifications

• High School Diploma or GED required.

• One year work experience required in a similar service-oriented industry.

• Excellent communication skills.

• At least average computer skills.

• Must possess problem solving and organizational skills as well as a strong personal and professional commitment to quality patient care and service excellence.

Preferred Qualifications

• Two years college or equivalent work experience preferred.

• Two years related ophthalmology/JHH system work experience strongly preferred.

• Medical terminology and knowledge of medical insurance coverage preferred.

Classified Title: Patient Service Coordinator

Job Posting Title (Working Title): CO Patient Service Coordinator

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.00 - $28.50 HRLY (Commensurate with experience)

Employee group: Full Time

Schedule: Monday-Friday, 8:30 am - 5:00 pm

Exempt Status: Non-Exempt

Location: School of Medicine Campus

Department name: ​​​​​​​SOM Oph Glaucoma

Personnel area: School of Medicine

Equal Opportunity Employer:

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.