Description Route Managers are responsible for the management of a group of drivers to ensure safe services to customers. Managers hire, train, coach, evaluate, counsel, and manage the performance of drivers with an emphasis on safety, customer service, and productivity. The hours and physical demand may vary by route or area. Responsibilities of Position: Oversee personnel needs of the line of business to ensure an adequately trained workforce to meet collection requirements is maintained. Manage the daily activities and performance of route drivers. Train and direct employees to improve their overall performance. Dispatch daily assignments as needed. Monitor and enforce quality and safety standards and ensures all compliance goals are met or exceeded. Ensure completion of daily routes and ensures that all productivity goals are met or exceeded. Maintain and check daily route sheets and routes new customers. Run routes as necessary, (absences, vacations, vehicle breakdowns). Perform and conduct performance evaluations, monitor and tracks employee attendance, complete disciplinary actions/meetings and all other required documentation relating to performance management. Maintain proper records and files including all compliance and personnel records. Perform and monitor driver observations and vehicle inspections to ensure safety and procedures are being followed. Plan, distribute, monitor, and follow up on daily route assignments to ensure customers are serviced per company standards and agreements. Approve and monitor driver time and attendance, minimizing overtime and ensuring drivers do not exceed limits established by regulatory agencies (i.e., 60-hour rule). Monitor productivity, service, and safety targets for each route and driver. Ensure that drivers comply with regulatory agencies (i.e., DOT physicals, drug tests, etc.). Conduct investigations for accidents, injuries, and property damage claims. Participate in regular P & L reviews to ensure that budgets are met. Manage budget for the line of business. Maintain a positive work atmosphere by performing and communicating in a manner that promotes good relationships with employees, co-workers, and management. Perform all duties in a safe manner in compliance with all local, state, and federal regulations and company policies. Perform other duties as assigned; may fill in during the absence of other supervisors/office employees or drivers. Skills & Abilities Needed for Position: Excellent verbal and written communication skills. Computer skills; working knowledge of Windows applications, Microsoft applications, AS400 a plus. Proven customer service skills. Knowledge of area with the ability to read maps. Must be able to work independently, make decisions, and resolve problems. Must be able to work flexible schedules including weekends and holidays and be available to always address operational issues by phone. Additional Working Conditions/Aspects: Must have at least a valid Class B CDL. Must have a valid DOT Medical Card or able to obtain prior to hire. Must be at least 19 years of age. No more than 3 moving violations within the last 2 years. Must not have any DUI's or OVI's within the last 5 years or 2 in the last 10 years. Possible exposure to high traffic conditions and/or tight driving areas. Exposure to residential and commercial waste. Ability to travel between offices, as required. Ability to work flexible hours; overtime, weekends, and/or holidays. Ability to work overtime, weekends and/or holidays. Must be available for 24-hour emergency calls. Legally eligible to work in the United States. Valid driver's license (if applicable). Must successfully complete pre-employment testing. Must be able to read and speak the English language. This job description is intended to describe