USG Corporation

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USG Corporation Associate Customer Service Representative in Chicago, Illinois

For more than 110 years, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's nearly 9,000 employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today. And looking to the future, USG employees are very optimistic – in fact, 97% of professional employees surveyed in 2013 have confidence in the company’s strategic objectives and 96% are confident in senior leadership.

As a company with $3B in revenues, we’re big enough that our professionals have the resources to make a difference – and we’re small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company to successfully complete vital projects that will drive the future of our company.

USG offers work-life balance, promotion from within, low turnover, exceptional benefits, a dynamic environment, and the ability to explore career opportunities in different functional areas within the company. Find out more about growing your career with USG at

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_Position Summary_:

Serves as the primary point of contact for customers placing orders.

Receives and services customer orders and inquiries within an assigned team.

Possesses the ability to rapidly learn all listed responsibilities.

Reports To: Customer Service Team Leader

_Key Accountabilities and Responsibilities_

Serves as primary point of contact for customers placing orders.

Utilizes Customer Service resources to provide high level of consistent customer service.

Responsible for order entry, follow-up and customer inquiries. Accurately enter all customer order information, including correct material, quantity, customer profile and contact information, alerts shipping information, and other critical pieces of data.

Communicates effectively with all departments, including manufacturing, sales and accounts receivable.

Actively shares the workload of the team by answering telephones, responding to emails, resolving issues and communicating customer specific information. Works with team members to delegate or take on more tasks as appropriate.

_Job Requirements_

Bachelor's Degree preferred

1-3 years of direct or indirect customer service experience a plus

Strong customer service skills, including verbal and written contact, follow through, issue resolution, relationship building, and timely accurate courteous service.

Ability to work effectively in a fast paced, multi-tasking environment.

Strong detail orientation and communication/listening skills.

Possess a strong work ethic and team player mentality.

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.

Excellent telephone and data entry skills.

Job: *Customer Service

Organization: *Bldg Sys-CRM-120

Title: Associate Customer Service Representative

Location: Illinois-Chicago

Requisition ID: HQ 11214

We are an Equal Employment Opportunity Employer and do not discriminate on the basis of race, color, religion, gender, national origin, age, non-disqualifying physical or mental disability, sexual orientation, transgender status, sexual identity, veteran status, genetic information or other criteria prohibited by law.