Director, Health System & Group Partnerships Accounts

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization. We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Director, Health System & Group Partnerships Accounts on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Director, Health System & Group Partnerships Accounts, you will develop and manage strategies to achieve deeper engagement and increase retention with current group partner accounts to ensure group membership benefits are activated by each partner. Act as point of contact for all customer service needs and develop effective solutions. Develop tailored solutions with other business units to increase overall AMA engagement with current and prospective partners. Support group membership growth strategies through identification of customer insights that lead to enhancements or new additions to group value proposition.

RESPONSIBILITIES:

Account Management

• Responsible for developing and articulating the account management strategy

• Build and nurture relationships with current and new Group Membership accounts by establishing communication with leadership contact responsible for fulfillment of each group membership benefit

• Communication to C-Suite and Executive leadership at accounts including updates on benefit fulfillment, new resources, inquiries into overall customer satisfaction, and reminders and invites to participate in added value programs or events

• Responsible for fulfillment of large group membership benefits across AMA Business Units to ensure successful execution

• Create, review, and enhance processes for account management and execution of value proposition

• Maintain and update all account management materials and reports; all activity and outreach to accounts and contacts to be documented and tracked in Salesforce

• Provide support to membership operations for collection of contracts and rosters to ensure timely processing of membership

  Business Development

• Drive membership and mission engagement expansion by serving as the voice of both current and prospective AMA target accounts and identifying existing and emergent needs of the target audience

• Collaborate in competitive analysis development through insights captured during customer account interactions

• Proactively support subject matter experts (SME’s) Offer ideas regarding new products and product enhancements to maximize future acquisition opportunities and customer satisfaction

• Attend exhibits and networking opportunities at meetings/conferences/events where group membership is presented

• Contribute to roster expansion through proactively following up with accounts to identify opportunities

  People Management

• Lead, mentor, and provide management oversight for professional staff; identify opportunities for advancing staff skills and expertise

• Responsible for setting objectives, evaluating performance, and developing staff

  May include other responsibilities as assigned

  REQUIREMENTS:

• Bachelor’s degree in health-related field or business required.

• Minimum of 10 years’ experience in business-to-business customer service and account management experience required.

• In-depth understanding of all physician group practice setting environments required; established industry contacts in the targeted market place preferred.

• Demonstrated ability to work with C-Suite contacts at medical groups and working knowledge of issues and concerns that large medical groups are facing in current environment.

• Polished communication, presentation, and critical thinking skills with the ability to clearly articulate complex concepts to senior executives.

• Demonstrated ability to interface effectively with people of varying disciplines, backgrounds, and expertise, including senior-level management.

• Demonstrated ability to manage time and prioritize tasks; demonstrated ability to work with autonomy and self-motivate to achieve individual and organizational goals.

• Sound judgment in identifying issues, recommending resolutions, and escalating for management attention.

• Highly Proficient in Salesforce CRM required.

• Travel required.

  The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

  We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

  THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION