USG Corporation Dispute Resolution Associate in Chicago, Illinois
This position is responsible for reviewing and resolving all USG customer payments disputes quickly, accurately and consistently using high quality customer service. This position is responsible for ensuring a seamless transition of all partial payments due to USG to the collections team. Additionally this position is responsible for the timely process of any assigned invoicing, credit/rebate processing and other assigned activities while demonstrating a high level of customer service.
KEY ACCOUNTABILITIES AND RESPONSIBILITIES
Process Expertise: Daily accountability for the timely and accurate resolution of USG customer payment disputes. Additional processing of invoicing, credits/rebates and other assigned activities.
Develop Customer Relationships: Build and maintain relationships with customers of FSS within USG; demonstrate a solid understanding of their business and how the FSS Accounts Receivable services enable and impact their business priorities. Interact and conduct business with our internal/external customers with a high degree of professionalism and customer service.
Build Our Capabilities: Ensure USG customer payment disputes are resolved in a timely manner, according to standards and that the root causes of recurring exceptions are identified and addressed; promote a courteous, friendly demeanor across the team when handling inquiries both internally and externally. Utilize exceptional customer service skills as they interact with USG’s customers through the process of applying cash payments.
Leadership, Communication, and Teamwork: Actively engage in problems/conflict resolution, coaching, counseling, training and development.
Education -Bachelor degree or equivalent work experience.
Years of Experience -3 years in accounts receivable roles.
Required Skills -Proficient knowledge of accounting principles, accounts receivable processes and controls. Must have at least 3 years’ experience in finance and accounting positions including 1-2 years accounts receivable experience. -Understanding of USG business priorities from a sales perspective. Understanding of the USG customer and the credit/collection process. -Strong Communication skills a must.
Preferred Skills -Experience with Mainframe/Document Direct software preferred. The successful candidate demonstrates strong communication, collaboration, and interpersonal skills.
Organization: *Corp-Financial Shared Services-144-5
Title: Dispute Resolution Associate
Requisition ID: HQ 11180
We are an Equal Employment Opportunity Employer and do not discriminate on the basis of race, color, religion, gender, national origin, age, non-disqualifying physical or mental disability, sexual orientation, transgender status, sexual identity, veteran status, genetic information or other criteria prohibited by law.