USG Corporation Project Coordinator (Construction) in Chicago, Illinois
_POSITION SUMMARY_ * * Provide administrative support for to customer job quotes including related data entry within Salesforce. Provides completed quotes directly to customers or to the outside sales representative. Tracks won/loss metrics for quotes and issues monthly reports on quoting activity and usage. Monitors issues, enhancements, and questions until resolution. Provides additional support to the business units as needed.
- * _KEY ACCOUNTABILITIES AND RESPONSIBILITIES_
Includes the following and performs additional responsibilities as assigned * Responsible for quote management - building and managing project quotes within Salesforce, tracking won/loss metrics and quote usage. * Works directly with account reps on project information, product selection, material pricing and pricing escalators for quotes. * Issues monthly reports on quoting activity including won/loss metric and usage. * Develops, reviews, and adopts, documented team procedures and processes. * Assists in business process development. Provides recommendations on systems and business process enhancements to improve quote quality or customer experience. * Monitors issues, enhancements, and questions until resolution. Escalates issues as appropriate.
_KEY QUALIFICATIONS:_ _ * * *Education* * Bachelor’s degree required, degree in business-related field preferred. *Required Skills_* * Minimum of two years customer service experience or equivalent. * Strong customer focus with analytical and problem-solving skills. * Able to learn the technical side of the business and attain solid product knowledge. * Ability to work effectively in a fast paced, multi-tasking environment. * Exceptional attention to detail, quality and accuracy of projects. * Strong time management and organizational skills with the ability to juggle multiple demands, manage shifting priorities and meet deadlines. * Excellent attitude and communication skills to interact with all levels within the organization. * Proficient in Microsoft Excel, Microsoft PowerPoint, and Microsoft Word.
- Experience with Oracle and Salesforce business applications.
- Understanding of the construction industry and experience with ceiling products. /EOE including disability/veteran/
Organization: *Bldg Sys-Sales Admin Mgrs East-340-835
Title: Project Coordinator (Construction)
Requisition ID: HQ 11315
We are an Equal Employment Opportunity Employer and do not discriminate on the basis of race, color, religion, gender, national origin, age, non-disqualifying physical or mental disability, sexual orientation, transgender status, sexual identity, veteran status, genetic information or other criteria prohibited by law.