ob Summary

The objective of the Customer Care Analyst is to help optimize our order to cash service levels by primarily performing data entry, processing of orders including technical review, and related activities and requests. The Customer Care Analyst will be working with multiple systems that need to be updated timely and accurately. This role requires an interest in the mix of technical review, order entry and customer service activities.

In this role, your responsibilities will be

• Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems

• Perform technical review of orders to ensure the processing of accurate product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer

• Using the established standards, check that all information supplied by the customer is accurate and complete to ensure the customer receives the product they need and at the time they need it

• Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures

• Understand and consistently apply commercial policies and business practices related to quote and order entry process

• Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)

• Attend to some of the customer inquiries through different communications channels, working closely with the order management specialist, inside sales, sales force, factories, and other quote to cash teams

• Ensure compliance with import/export, contract, and government requirements. Screen orders for compliance with the business unit Terms and Conditions, agreements and standards

• Provide consulting support to Order Management when processing an order

• Achieve targets on efficiency, service levels, and quality

• Perform other duties as required

Who you are:

You use customer insights to drive and guide the development of new offerings.

You focus on the highest priorities and set aside less critical tasks.

You observe situational and group dynamics and select best-fit approaches.

For this role, you will need:

Education: Currently studying an engineering, business administration or accounting career.

• Experience: at least 1-2 years of sales related customer service experience is preferred

• Intermediate English

• Proven prioritizing and organizational skills along with being a self-starter

• Proven keyboard skills and a strong proficiency for using Windows & MS Office applications is a must

• Intermediate- Advanced Portuguese is preferred

• Has an interest in the mix of technical, customer service, and sales

• Willing to work on flexible shift schedule based on business needs

Our Offer To You

We offer a competitive benefits package to recognize and support our employees.

Dedication with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.

At Emerson we have different Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 24003137

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.