Location: 127 Public Square - Cleveland, Ohio 44114 About Key Bank Enterprise Payments Enterprise Payments is the fastest growing business segment in KeyBank, encompassing a leading commercial card, merchant, FX, liquidity, and fintech product set across a wide array of industry verticals and client segments. Our solutions are the software and payments engine that allows businesses to tackle their unique challenges and better engage with their customers-from a mom and pop restaurant, all the way to a publicly traded company. When a business chooses to bank with Key, we can bring not only the bank to the client, but we can also offer innovation and consultative expertise with the help of our fintech products and partnerships to take our clients' banking experience to the next level. ABOUT THE JOB (JOB BRIEF) At Key Bank, our client relationships are our top priority. We are looking for a dedicated and personable Strategic Account Merchant Manager to manage, cultivate and retain Key Bank's merchant services clients and support their service needs. The ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. ESSENTIAL JOB FUNCTIONS Proactively work with clients to review their business, suggest new and innovative ways to engage so that the client is successful Act as the main point of contact in all matters relating to client, becoming the trusted advisor and bridging the gap between sales and customer support Work with Sales and other internal teams to develop a thorough understanding of our products and services Manage accounts to ensure clients are receiving the right product and services mix which address their needs and creating upsell, cross-sell and renewal opportunities Conduct Quarterly Business reviews which include interchange and pricing analysis, payments optimization, and base understanding of PCI requirements and fraud prevention strategies. Collaborate with team members to assess and deliver on initiatives REQUIRED QUALIFICATIONS 5-7 years' experience as a relationship manager for merchant services accounts Ability to multitask and juggle several responsibilities simultaneously Strong written and verbal communications Good attention to detail and organizational skills Strong interchange knowledge Card Brand assessment fee knowledge Card Brand compliance knowledge PCI understanding Presentation skills PREFERRED QUALIFICATIONS Proven track record of meeting or exceeding expectations and receiving positive customer feedback Proficiency with common customer success and customer relationship management tactics as well as common software applications (e.g. SalesForce) Experience working with Fiserv and/or Elavon ABOUT KEYBANK Cleveland-based KeyCorp (NYSE: KEY) is one of the nation's largest bank-based financial service companies, with assets of approximately $137.7 billion.* Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. KeyBank is Member FDIC. Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $85,000.00 to $95,000.00 annually depending on location and job-related facto