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Summary

The Coordinator, Records is primarily responsible for coordinating and ensuring timely reporting of student enrollment and graduation statuses to the National Student Clearinghouse per Federal government guidelines. In addition, this position coordinates several high-level processes in the office, including but not limited to student withdrawals, dismissals, inactive statuses, commencement programs, and subpoenas. This position is also responsible for coordinating and sending both scheduled and ad hoc communication to students, faculty and staff throughout the academic year.

50% Coordinate Complete Withdrawals, Dismissals, Inactive Status Requests, Subpoenas, and Cancelation for Non-Payments for all Undergrad and Grad Students

• Coordinate complete withdrawals, inactive status requests, and dismissals with schools/colleges, Canes Success, and Canes Central

• Determines if a student qualifies for Inactive status

• Communicate on a weekly basis the list of all withdrawn and inactive students to respective offices and departments

• Cancel students for non-payment at beginning of Fall and Spring, coordinate process with Admissions and Student Accounts

• Coordinate with General Counsel’s office regarding record requests for subpoenas

• Coordinates refund/withdrawal dates for student withdrawal appeals

30% Coordinates, organizes, and evaluates enrollment and graduation reporting to National Student Clearinghouse

• Coordinate monthly enrollment report transmission to the National Student Clearinghouse

• Evaluate and process monthly Error Resolution Report from National Student Clearinghouse to ensure accurate reporting of student enrollment status to ensure compliance with Federal regulations.

• Evaluate and process weekly National Student Clearinghouse Degree Verify Error Report to ensure compliance with Federal regulations

• Serve as primary liaison with the National Student Clearinghouse for any issues or problem with the transmissions and/or error reports.

10% Commencement Book Generation

• Ensures list of undergraduate degrees are properly represented

• Edit list of names for Commencement booklet per timetable from Commencement Office

• Assist students in the Application for Graduation Process; specifically, those who become eligible after application deadline.

• Update names, degrees, and honors prior to publication

10% Administration

• Coordinate Scheduled Communications to Faculty & Students

• Serve as primary backup to various record related functions

• Ad hoc projects for University Registrar

• Other duties as assigned.

Knowledge, Skills and Abilities

• Excellent Customer Services skills

• Excellent verbal and written communication skills

• Strong interpersonal skills, ability to collaborate well

• Proficient with Microsoft Office and Excel

• Knowledge and use of PeopleSoft preferred

• Familiarity and experience with student records is preferred

Education

• High School Education required

• Bachelor’s Degree preferred

Work Experience Requirement

• Three years relevant work experience

• 5yrs+ of customer service experience preferred.

• A combination of relevant education and experience may be considered.

  The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

A6

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

Transforming lives

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.