Job Information
Bombardier Material Logistics Agent, Customer Response Center in Dorval, Canada
Why join us?
As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience.
Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms.
Bombardier’s Benefits Program
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
Insurance plans
Dental, medical, life insurance, disability, and more
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program
What are your contributions to the team?
In this role, the AOG / CRC (Aircraft-On-Ground / Customer Response Center) Specialist will:
Process Spare part orders via the Telephone, Email, Online Portal and follow-up on customer deliveries
Manage critical shortages of parts in order to support the return to service of an aircraft on ground
Manage client expectations during an aircraft on ground event and provide timely communication throughout
Manage the internal and external procurement flow of materials to meet the appropriate level of service to our customers and the inventory level requirements within budget constraints
In a changing environment geared towards increased customer’s satisfaction, manage discrepancies and deviations related to planned in-flows by proposing solutions and raising suppliers awareness of their commitment to meet customer and operator’s satisfaction
Place purchase orders, administrate portfolio activities related to invoicing and PO pricing issues.
Clearly analyze varied situations in a pressurized environment and make decisions in an efficient and structured manner.
How to thrive in this role?
You have 3 to 5 years in a customer service role
You hold a Bachelor degree in Operations or Industrial Management as well as 3 to 5 years of experience or a Technical college degree in the same field and 5 to 7 years of experience
You are fluent in French and English spoken and written (other languages are an asset)
You have good knowledge of the Microsoft Suite applications, proficient in Excel and MS Access
You have Knowledge and experience in using SAP (SD-Sales & Distribution, MM-Material Management)
You are available to work on 12hrs shifts (day/night and weekends) if required
You have the ability to work under pressure and tight timelines.
Please note: You don’t need all the skills, knowledge, and experience listed for this position! We’re not looking for the perfect candidate, we’re looking for great talent and resourcefulness.
Now that you can see yourself in this role, apply and join the Bombardier family!
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
Job Material Logistics Agent, Customer Response Center
Primary Location Administrative Centre (CA)
Organization Aerospace Canada
Shift
Employee Status Regular
Requisition 4005 Material Logistics Agent, Customer Response Center
Bombardier
- Bombardier Jobs