Job Information
Safran Customer Service Representative in Dubaï, Singapore
Customer Service Representative
Company : Safran Seats
Job field : Customer services and support
Location : Dubaï , Singapore
Contract type : Permanent
Contract duration : Full-time
Required degree : High School Diploma/GED Equivalent
Required experience : More than 3 years
Professional status : Administrative staff
Spoken language(s) :
English Fluent
Chinese Fluent
# 2024-139515
Apply with one click Any questions ?
Job Description
• Responds to call or emails to customers to provide follow-up on inquiries.
• Process customer Purchase orders promptly and accurately, including EDI, entry, follow up.
• Handling and resolving customers complaints
• Process customer Purchase orders and Request For Quotes promptly and accurately, including EDI, entry, follow up.
• Process material returns (RMA's) as requested by the customer
• Maintain a balance between company policy and customer benefit in decision making
• Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner
• Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
• Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• May promote products/services to ensure business targets are met.
• May provide after-sales support for client contracts to ensure customers satisfactions are met.
• Performs duties related to overall customer service.
• Provides support to sales team with regard to customer concerns.
• Serves as customer interface on product status and delivery.
• Chase of payment on overdue as and when needed.
• Consistently documents customer service needs to identify patterns and maintain quality.
Complementary Description
Conduct data analysis across multiple data points and report using Excel or statistical suite
Create PowerPoint summaries, reports and recommendations for internal groups and executive team as needed
Identify and support Customer Support & Sales Department with delivery and quality issues within the organization and at the customer
Job Requirements
Familiar with ERP's
Familiar with Microsoft office suite
Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Safran
- Safran Jobs