Job Information
BrightSpring Health Services MGR, STRATEGIC ACCOUNT in ENGLEWOOD, Colorado
Our Company
Amerita
Overview
The Strategic Account Manager (SAM) is responsible for managing Amerita’s strategic partnerships with biopharma partners. This position will be to manage the ongoing partnership, lead implementation of new programs and services, ensure excellence in the internal execution of existing programs and/or the implementation of new programs. The SAM will work closely with and support the Account Executive and serve as the primary day-to-day contact for Amerita’s biopharma partners accountable for monitoring program performance indicators, coordinating cross functionally on process improvement initiatives and providing a world class partner experience to our pharma partners. The SAM will support the implementation of new products by leading various operational and data workstreams critical to launch readiness in line with the manufacturer’s timelines.
• High-quality, affordable benefits for all Full-time and Part-time Employees• Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts• Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance• 401(k) Retirement Plan with Employer Match• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability• Employee Discounts• Tuition Reimbursement• Paid Time Off & Holidays
*Position will be posted for a minimum of 7 business days
Responsibilities
Serves as the first point of contact for day-to-day program inquiries. Collaborates with team members as needed to resolve all inquiries within reasonable time frames and escalates issues to the account executives, as necessary.
Collaborates with all internal departments to assist as needed in providing business understanding
Ensure timely delivery of reports according to contractual service level agreements
Reviews, validates, and communicates reasonability of data before launch
Understands, evaluates, and interprets data in order to accurately summarize meaning of information to the customer
Responsible for managing project timeline, cross-functional teams, interdepartmental communication. Maintains project plans and tracking logs as appropriate
Indentifys project priorities with customers and communicating priorities to internal team
Maintains a world class satisfaction with pharmaceutical client. Acts as primary day-to-day point of contact for the client related to new program launch, existing program enhancements and other project initiatives
Leads weekly and bi-weekly meetings with Pharma creating a platform for review of patient status, performance metrics, inquiry resolution, enhancement initiatives and project status updates
Provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities
Responsible for all written and verbal (non-sales and non-IT specific) communication to the partner
Prepares & Delivers Quarterly Business Reviews to the partner on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc
Coordinates internal effort to produce sizing on new client initiatives and delivers pricing to customer
Ensures the accuracy of all client invoices prior to billing release. Escalates identified billing issues/concerns to manager as necessary to ensure 100% accuracy in billing activities. Receives client invoices from finance department and ensures all invoices are received in a timely manner, reviews all line items, and verifies all backup documentation
Monitors monthly performance against service level agreements and develops plan for corrective action if service level are not met
Ensures the timely and successful delivery of our solutions according to the customer’s needs
Delivers product presentations to customers
Other duties as required
Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
Qualifications
Bachelor’s degree required
MBA desired
5+ years of experience in specialty pharmacy or hub services, 5+ years supporting Specialty, Infusion, Oncology and or Rare Disease LDD programs required
Excellent interpersonal work and communication skills. Team player and proven performer. Excellent organizational skills. Proficient in Microsoft office, Service Fee DB, and CPR+. Advanced skills in Microsoft excel and PowerPoint. Collaborative. Customer focused. Able to create and articulate value offerings externally to to clients and also within the organization. Ability to handle multiple projects towards effective solutions in accordance with budget and timelines. Detailed understanding and experience with process documentation and improvement. Analytical ability to take an opportunity, notice trends, research and suggest solutions required
Advanced project management skills desired
Must travel to visit with key accounts on a regular basis required
About our Line of Business
Amerita is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness and entrepreneurial spirit of a local provider. For more information about Amerita, please visitwww.ameritaiv.com. Follow us onTwitter (https://twitter.com/AmeritaIV) and LinkedIn (https://www.linkedin.com/company/amerita-inc/) .
Salary Range
USD $127,900.00 - $153,500.00 / Year
ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com .
Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.
Job LocationsUS-CO-ENGLEWOOD
ID 2024-139807
Line of Business Amerita
Position Type Full-Time
Pay Min USD $127,900.00/Yr.
Pay Max USD $153,500.00/Yr.