Position Description:

The Quality Control Team Lead is responsible for ensuring the document quality controls are enforced in support of our customer, the Food and Drug Administration (FDA). There are two primary functions to which the Quality Assurance supervisor is assigned: Performing all quality control checks for Editors and data entry teams and serve as a medical device vocabulary specialist. While Quality Assurance Supervisor may be assigned to perform these primary functions shown above, they will also be cross-trained to perform secondary duties according to business need. The Senior Task Leader (STL) will be responsible for ensuring the operations of the Quality Control Team. The STL will conduct random quality checks of their team's work, monitor the workflow, and ensure policies and business practices are documented, updated, and meet best practices and standards. The STL will provide recommendations on appropriate course of action related to quality findings and trends and inform the Project Manager of audit findings, trends, and concerns of the Editor Team. The STL will review and retrieve system data and resolve identified discrepancies in the team's work.

Required Qualifications:

• Bachelor's or Associate's degree in the Health Science or Information Management field.
• Ability to lead a team with a minimum of three (3) years' experience in records management.
• Excellent verbal, written communication, and customer service skills.
• Strong organizational skills and attention to detail.
• Advanced proficiency in the use of computers use and in Microsoft Office Suite products.
• Must have experience in quality control.
• Must be proficient in analyzing, classifying, and interpreting scientific regulatory documents.
• Possess or be able to obtain/maintain a Government FDA Security Clearance.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for overseeing the performance of and monitoring the workflow of the Editor team.
• Perform extensive quality control activity on Editors' work ensuring adherence to FOIA redaction guidelines.
• Manage document tracking databases and inventory records.
• Primary point of contact for Project Manager and provide assistance as needed for the overall project's operations.
• Attend meetings with management team and client on project progress, as required.
• Monitor team's workloads, prioritize work, and assign staff resources on other project areas, as needed.
• Implement Standard Operating Procedures (SOPs) and train staff accordingly.
• Assist with mentoring, coaching, and training activities for new hires.
• Review and monitor employee performance for completeness and adherence to standards (timeliness and quality).
• Compile both weekly and monthly reports of the Editor team's performance.
• Follow-up on corrections and problem areas identified or areas where procedural clarifications are needed, including reporting all quality or performance problems to the Project Manager.
• Make workflow and resource recommendations to the Project Manager.
• Monitor staff attendance and performance.
• Prepare and send e-mails for redaction corrections, changes, and feedback to staff.
• Perform corrections/changes with databases as requested and/or identified by the client.

Work Conditions:

• Work is primarily performed in an office environment.

This document is not intended to cover or contain a comprehensive listing of all job related activities, duties or responsibilities that are required of the employee. Due to the nature of the industry, job tasks may be changed as necessary to meet the needs of the customer.

BlackFish Federal is an equal opportunity employer providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, sexua orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/3321600-627036