Job Information
Snapon Audit Administrator - 2024-16288-3379 in Libertyville, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11868441 Overview
Position Summary: Conduct phone audits of customer accounts within open and \"at-risk\" routes to validate compliance of qualified transactions and contract conditions while verifying account/customer information. Complete compliance tasks requiring independent judgment in a high volume and fast-paced environment. Dedicated to the monitoring of verifiable data within the customer portfolio and providing service in a quality manner for credit reporting purposes.
Responsibilities
Major Responsibilities:
- Provide exceptional customer service while conducting phone audits to obtain and verify account/customer information
- Report comprehensive preliminary audit results in a timely and accurate manner per policy and guidelines
- Provide support for various audit and compliance activity related to the customer accounts
- Monitor for compliance as it relates to the Franchisee Service Agreement
- Monitor for compliance as it relates to the Credit Sale Contract
- Monitor for compliance as it relates to the Credit Application
- Supporting the department as needed on special projects
Qualifications
Requirements:
- 2-3 years of relevant work experience
- Ability to handle a high call volume while maintaining quality in work
- Demonstrate effective communication by listening attentively, speaking in a calm and positive tone, and conveying written communication that is professional, clear, and free from errors
- Demonstrate excellent organizational and time management skills
- Excellent computer skills and proficient at using Microsoft Office (Microsoft Excel and Word)
Characteristics:
- Conscientious and detail oriented, while maintaining an appropriate speed of processing in a quality manner
- Individual must be approachable, proactive, efficient, adaptive, flexible, reliable, and possess a strong work ethic
- Individual must maintain a positive attitude with the ability and willingness to function in a team environment
- Receptive to audit and coaching reviews
- Self-starting problem solver with the ability to identify issues and trends to bring them to management\'s attention
Other Preferred Qualifications:
- Associate in Applied Science in Business Management or Communication Degree
- Second language proficiency in French and/or Spanish
Working Environment: Normal working hours in an office environment with periodic overtime. Snap-on is an Equal Opportunity Employer.