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Snapon Audit Administrator - 2024-16288-3379 in Libertyville, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11868441 Overview

Position Summary: Conduct phone audits of customer accounts within open and \"at-risk\" routes to validate compliance of qualified transactions and contract conditions while verifying account/customer information. Complete compliance tasks requiring independent judgment in a high volume and fast-paced environment. Dedicated to the monitoring of verifiable data within the customer portfolio and providing service in a quality manner for credit reporting purposes.

Responsibilities

Major Responsibilities:

  • Provide exceptional customer service while conducting phone audits to obtain and verify account/customer information
  • Report comprehensive preliminary audit results in a timely and accurate manner per policy and guidelines
  • Provide support for various audit and compliance activity related to the customer accounts
  • Monitor for compliance as it relates to the Franchisee Service Agreement
  • Monitor for compliance as it relates to the Credit Sale Contract
  • Monitor for compliance as it relates to the Credit Application
  • Supporting the department as needed on special projects

Qualifications

Requirements:

  • 2-3 years of relevant work experience
  • Ability to handle a high call volume while maintaining quality in work
  • Demonstrate effective communication by listening attentively, speaking in a calm and positive tone, and conveying written communication that is professional, clear, and free from errors
  • Demonstrate excellent organizational and time management skills
  • Excellent computer skills and proficient at using Microsoft Office (Microsoft Excel and Word)

Characteristics:

  • Conscientious and detail oriented, while maintaining an appropriate speed of processing in a quality manner
  • Individual must be approachable, proactive, efficient, adaptive, flexible, reliable, and possess a strong work ethic
  • Individual must maintain a positive attitude with the ability and willingness to function in a team environment
  • Receptive to audit and coaching reviews
  • Self-starting problem solver with the ability to identify issues and trends to bring them to management\'s attention

Other Preferred Qualifications:

  • Associate in Applied Science in Business Management or Communication Degree
  • Second language proficiency in French and/or Spanish

Working Environment: Normal working hours in an office environment with periodic overtime. Snap-on is an Equal Opportunity Employer.

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