Strategic Communications & Brand is a future-focused, integrated team of employee engagement, communications, and brand professionals. Driven by a clear vision of corporate and brand communications, where compelling storytelling, creative content and data-led insights combine effectively with media, campaign, and reputation strategy to grow value and build trust and confidence in Shell.

Strategic Communications & Brand is accountable for engaging our employees to drive performance delivery and for telling the story of Shell to the world; enabling the character and competency of our company to be seen and understood by priority stakeholder groups. We want them to understand our investment case, our culture, our values; to understand the things we believe, the decisions we make and the actions we take.

Where you fit in

To win, Shell businesses require genuine actionable insights. These go beyond observations, anecdotal evidence, data patterns or worst of all – fact-free biases or opinions. If we can respond to these insights with powerful and potent content or initiatives, Shell will gain competitive advantages.

You get to be the eyes and ears on what the world is saying and thinking on topics that are key to delivering our Powering Progress strategy, as well as how Shell shows up in that. Reporting to the Head of External Monitoring in the Insights and Analytics Team, this critical role enables Corporate Relations (and its partner businesses) to understand, quantify and track a range of external sources including news and digital media.

This is a specialist data analytics adviser role; tasked with using digital tools to surface insights related to reputation, communications, and the external world. Sitting in the Insights and Analytics team in Strategic Communications, you will take research briefs, design and run analytics using a variety of tools including news, social media and search intelligence, dive deep into data to identify insights and present these back to internal stakeholders.

What’s the role?

As a Digital Analytics Adviser, you will play a big role in helping the organisation understand the external landscape to help steer future communication and engagement initiatives for Corporate Relations, and to aid in company strategy. The role will leverage data across owned and earned media channels, combining these with first party data sources to ensure that communication objectives and business strategy are supported by data.

Your role will include:

• Proposing analytics solutions including tools, approaches or reports;

• Advising the business on appropriate actions based upon first and third party research

• Providing regular external intelligence to key stakeholders inside and outside Corporate Relations, as input to business decisions.

• Driving the building of evidence-based professionalism across Corporate Relations

• Acting as the digital analytics focal point for key Shell markets, including campaign analysis, issues/crisis response and detailed topic investigations.

• Tracking risks, issues and opportunities for stakeholders across Corporate Relations and beyond, including alerting, trend analysis and topic detection.

• Translating data into actionable insights and recommendations, communicating the learnings in a way that the Business can understand and act upon.

• Working with stakeholders to present report findings in relevant calls or workshops to develop data literacy across the business.

What we need from you

This is a specialist role where previous reputation insights and analytics experience is essential to success. You’ll ideally have:

• Proven experience of news media monitoring, social media listening and digital analytics at both client and external consultancy.

• Experience using social intelligence to go broader than observations: proven experience of ability to interpret insights in the context of the relevant strategic priorities and form actionable conclusions and recommendations.

• Advanced knowledge of social media listening, including building Boolean search strings for complex topics, benchmark setting and AI-based topic modelling.

• Advanced knowledge of the following digital analytics tools: Synthesio (or similar tool), PowerBI, NewsWhip, Brightedge or Google Search Console (or similar search analytics tool). Knowledge of Adobe Analytics, Sprinklr Analytics module and societal polling.

• Experience of multi-source data integration and insight mining incorporating web, search, and opinion research using measurement frameworks, and delivering actionable recommendations.

• Evidence of best practice analytical knowledge through industry certification such as the AMEC (Association for Measurement and Evaluation of Communication) Foundation Certificate or similar.

• Excellent oral and written presentation skills, with the ability to share information in an insightful, simple, and visual manner and an ability to engage with subject matter experts and senior stakeholders. Fluency in English is mandatory.

• Engage and inspire: Coaching of more junior team members and vendors, who need to deliver high quality output under (at times) significant time pressure.

• Learner Mindset: Role model curiosity and reflection; encourage people to learn from mistakes and successes.

• Problem-solving abilities, when presented with challenging or ambiguous requests. Able to work comfortably with uncertainty and proactively address challenges.

• Knowledge of Shell corporate strategy and priorities of key businesses

• Ability to manage and extract the best from agency partners.

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that not everyone often applies when they do not feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. We look forward to receiving your application.

Flexible working

We are keen to support flexible working arrangements, subject to local regulations and legislative frameworks. If this is of interest to you, please describe in your application the type of flexible working arrangements for which you would like to be considered (e.g., part-time, job share).

About Shell UK

Shell is an international energy company that aims to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally, and socially responsible. It is one of the world’s largest independent energy companies, operating in more than 70 countries.

Shell has a global target to become a net zero emissions energy business by 2050. This means that Shell aims to be net zero on all emissions generated by its operations and the energy needed to power them. The company is working with customers, business, and governments to address emissions across different sectors.

In March 2022, Shell UK announced an ambition to invest between £20 to £25 billion in the UK energy system over the next decade, more than 75% of which is intended for low and zero-carbon products and services including offshore wind, hydrogen, and electric mobility. These investments, which are subject to board approval, aim to propel the UK closer to net zero whilst intending to stimulate economic growth and jobs.

Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive. Shell has a key role to play in helping meet the UK’s growing energy demand, whilst using innovative technologies to develop cleaner energy. We are one of the largest FTSE 100 company in the UK by market capitalisation and make a significant contribution to the UK economy.

An innovative place to work

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.

• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.