Description

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit (LEO) satellites that will provide high-speed, low-latency broadband connectivity to unserved and underserved communities around the world. The Project Kuiper Consumer Business is looking for a talented European Field Services Lead to operate our professional installation and maintenance network. As one of our valued team members, you will be obsessed with matching our standards for operational excellence with a relentless focus on delighting our customers. A successful candidate will be both entrepreneurial and highly analytical, able to work extremely effectively in a matrixed organization and adept at understanding how satellite field service operations and device fulfillment works across Europe. We are looking for someone customer obsessed and technology savvy with a proven track record of leading new initiatives, especially in support of Internet Service Provider (ISP) related consumer products or services. This is a high visibility role with frequent opportunities to interact with and present to executive leadership. The ideal candidate will have a passion for driving process improvements, implementing industry best-practices, and be comfortable driving strategy while operationalizing that vision.

Key job responsibilities

• Operate our professional satellite systems installation and maintenance network for residential and business customers across Europe.

• Establish key operational performance metrics, define business requirements for operational tools/systems, implement tracking and reporting mechanisms, and continuously optimize operational performance metrics.

• Review historical sales and subscriber forecasts, research demand drivers, analyze forecast data, validate and optimize assumptions, and translate forecasts into operational plans and requirements (i.e., inventory management, delivery, installation, service calls).

• Partner with global planning, forward logistics, and reverse logistics teams to optimize regional inventory allocation, local inventory placement, storage capacity, and fulfillment processes.

• Once operational, meet our performance measurement criteria and drive process improvement across the business operations work stream, and focus on optimizing costs and deliver a fantastic customer experience.

• Deliver comprehensive, written strategy documents considering different types of data, and inputs across a broad range of stakeholders. - Prepare detailed business cases for justification of new opportunities.

• Be an accessible and visible leader to the organization.

About the team

Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.

Work/Life Balance:

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

We are open to hiring candidates to work out of one of the following locations:

London, GBR

Basic Qualifications

• Bachelor's degree

• Experience in developing, negotiating and executing business agreements

• Experience in a professional field or military

• Experience developing strategies that influence leadership decisions at the organizational level

Preferred Qualifications

• Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner

• Experience selling to Fortune 1000 or Global 2000 organizations

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).