Customer Experience and Quality Manager - 68402

DESCRIPTION/RESPONSIBILITIES: The Quality Manager is responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture of our sites. The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across 2 distribution center sites.

What will you do? * Manage Quality and the Customer Experience in the Distribution Center * Manage the performance and competence of a team of quality techs, quality engineers and claims processors * Be the Voice of the Customer * Interact regularly with customers to better understand their expectations and concerns * Represent the voice of customer and drive the customer centricity within the entity * Influence the decision process of the entity to always take into account the voice of the customers (Schneider Performance System, etc.) * Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plans * Quality Excellence * Run Customer Service and Quality related processes (Issue to Prevention) * Drive Quality Excellence in Supply Chain (from Suppliers to Customers: receiving, picking, packing, shipping, transportation, returns, etc.) * Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement * Contribute to the Tailored Supply Chain implementation * Suggest technology or new processes to minimize human error thru automation * Quality System * Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity * Advocate to drive and implement the Global directives and policies * Manage the Quality Management System (IMS) of the entity * Network continuously with CS&Q teams to ensure their entity's needs are understood and considered * Identify & capitalize on best practices in quality * Ensure the right level of competency for the CS&Q teams

What qualifications will make you successful? * Bachelor of Science in Engineering (Mechanical, Electrical, Electronic or Industrial Engineer) * 3+ years of experience in a Quality role * Experience in logistics operations * Experience in driving improvement through problem solving methodologies such as 8D * Process robustness experience (PFMEA) * Customer Oriented mindset * Project Management skills * Strong communication and influencing skills * Experience with managing people * Strong Analytical skills * Change management skills * Lean Six Sigma certification * Experience with ISO methodologies and practices * Experience on Quality fundamentals and Quality basics from automotive * Basic knowledge of APQP (Advance Product Quality Planning) * Basic knowledge with IATF 16949 * Experience with Preventive actions (Poka Yoke and Jidoka)

What's in it for me? * Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k)+ match, and more

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.