JOB REQUIREMENTS: Customer Service Manager Location: Dublin, OH, King of Prussia, PA or Wauwatosa, WI Job Summary This position reports to the Sr. Customer Service Manager and will manage a team supporting the Durable Goods Business.Responsible for the sales order management, customer satisfaction and support, account reconciliation, and supporting the revenue stream of Arkema, Inc. Leads a customer service team, interfacing with multiple plants/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, and other Arkema departments. Interfaces and participates in the Customer Service Leadership Team through meetings, projects, and initiatives. Key Activities 50% Team Leadership Assume the responsibility for creating talented team members, managing domestic sales orders, developing skills through training, and coaching to ensure customer satisfaction. Increase efficiency, productivity, and profitability through continuous improvement of the order process (i.e., Customer Master, AEN functionality, SAP reports, and additional avenues of improvement). Meet often, as a team, and individually to evaluate and develop team members; creating the necessary competencies to sustain success. Ensure the proper distribution of workload among the team based on skill level and volume. Provide the team with the required tools, resources & access to complete the required job functions. Identifies and/or creates opportunities for team members to take part in projects and initiatives within the business supply chain or shared across teams. 30% Business/Supply Chain Partnersclosely with supply chain and the Sales and Operations (S&OP) process to proactively inform customers of any impacts to them. Works closely with sales and marketing to manage realistic expectation with new customers and get early warning of customer demands that will require coordination across the supply chain. Remain focused on product delivery when resolving customer issues. Promote ISO quality procedures and effect changes/additions to existing ISO Work Instruction Manual as necessary. Serve as an SAP resource for reporting and information generation, and for supply chain process leadership. Support collections activities to drive percent current and A/R to targeted goals. Optimize customer experience focusing on problem solving and issue resolution. Collaborate with Supply Chain... For full info follow application link. Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0A2D9AD1B1064B3B