Assistant Manager-TRIP Operations

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Assistant Manager-TRIP Operations

Salary

$78,582.40 - $127,545.60 Annually

Location

Minneapolis, MN

Job Type

Full-Time

Job Number

2024-00161

Division

Metro Transit

Department

Bus Transportation Admin

Opening Date

05/06/2024

Closing Date

5/20/2024 11:59 PM Central

• Description

• Benefits

• Questions

WHO WE ARE

We are the Metropolitan Council , the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx)

We are committed to supporting a diverse workforce that reflects the communities we serve.

The Metropolitan Council’s Metro Transit Division is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as a resource for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

Metro Transit is seeking two (2) Assistant Managers, Transit Rider Investment Program (TRIP), must ensure that the TRIP Department policies & procedures adhere to TRIP program requirements as defined in MN State Statute, demonstrate directly plans, coordinates, and manages the daily activities and operational expectations of TRIP agents while focusing on the appropriate level of engagement, education, and resource opportunities for the customer.

These positions will coordinate oversight for partnerships with rail operations, bus operations, Metro Transit police, Transit Service Intervention Project (TSIP) and other public safety agencies while guiding, administering policies, establishing departmental priorities, and managing projects and staff to improve the customer experience that preserve public transit for the public good.

What you would do in this job

1. Provide daily direction and oversight to TRIP agents regarding policies and operations procedures to ensure a safe and reliable customer experience throughout the region.

• Monitor productivity of TRIP agents in the areas of fare inspection, fare non-compliance citations, and rider contacts.

• Create the appropriate metrics to monitor effectiveness of the presence and engagement of TRIP agents.

• Conduct debrief sessions after special events, critical incidents, etc.

• Assist with annual department goals using the Metro Transit goals as a guideline.

• Provide staff with the appropriate level of technology to be able to complete reports such as facility condition reports, customer surveys, etc. as required or directed.

  2. Establish rules, standards and discipline, and evaluate the performance of TRIP agents.

• Define areas of the TRIP agent’s job description that need specific criteria for a consistent method of direction and measurement.

• Work with employees to establish annual goals.

• Conduct quarterly reviews.

• Give timely feedback to employees.

• Document employee performance consistently.

• Provide coaching, training, and ongoing development as well as corrective action, work improvement plans, and discipline as required.

  3. Recruit, select, train, and develop TRIP agents.

• Preview candidates’ applications.

• Create and monitor pre-employment testing.

• Grade, score, and interview potential candidates.

• Provide staff with the appropriate level of training regarding:

  4. Coordinate with internal and external stakeholders, understanding scheduled events, impromptu events, service changes, and outreach projects that will require the participation of the TRIP agents.

• Establish relations with internal department heads, private, and public sector officials.

• Understand the scope of the project/event.

• Ensure the needs of the customers are considered and met during projects and events.

• Plan and coordinate for TRIP agents to assist with special events, detours, and any related security events.

  5. Coordinate the scheduling of the TRIP agents to maintain appropriate levels of coverage and substitute staff as needed.

• Understand the ATU contract, TMSA contract, and any private service provider as appropriate.

• Stay abreast of all the daily operations, outreach needs, and events in the region's service area.

• Work with other stakeholders (i.e., TRIP manager, Transit Service Intervention Project/TSIP, MTPD, Customer Relations, employees, executive leadership, external stakeholders) to evaluate deployment strategies and adjust as needed.

  6. Coordinate scheduling of the TRIP agents to maintain appropriate levels of coverage and substitute staff as needed.

• Coordinate with Customer Relations and Transit Information to ensure that service information impacting transit is communicated with customers by TRIP Agents to the public in an efficient and understanding manner.

• Manage the agents’ schedule and augment it when required due to illness, excused absences, etc.

• Ensure continuity and accuracy of the above information and communications with other Metro Transit departments.

  7. Perform related duties as apparent or assigned.

What education and experience are required for this job (minimum qualifications)

Education and Experience

• Bachelor's degree or higher in Business Administration, Transportation, public safety, or related field

• At least four (4) years of progressive, responsible experience in transit, transportation, public safety, security, or similarly related field

• At least one (1) year must be of verifiable lead/supervisory experience. Successful completion of a leadership or supervisory training program may substitute for one (1) year lead or supervisory experience.

Equivalencies:

• Associate’s degree in above listed degrees or related field and six (6) years of above listed experience. At least one (1) year must be of verifiable lead/supervisory experience. Successful completion of a leadership or supervisory training program may substitute for one (1) year lead or supervisory experience.

• High school diploma/GED and eight (8) years of above listed experience. At least one (1) year must be of verifiable lead/supervisory experience. Successful completion of a leadership or supervisory training program may substitute for one (1) year lead or supervisory experience.

Licensure:

• Valid driver's license and acceptable driving record.

Knowledge, Skills, and Abilities

• Knowledge of management practices, principles of supervision.

• Knowledge of federal, state, and local laws regulating public transportation.

• Knowledge of EEO policy.

• Strong written, verbal, and communication skills.

• Problem analysis and resolution skills.

• Presentation skills for a high-level audience in both individual and large groups.

• Ability to operate personal computer and supporting software applications including, Windows NT, Microsoft Office, HASTUS, iDash, etc.

• Ability to write routine reports and correspondence.

• Ability to establish and maintain effective working relationships with multiple departments and groups: customers, government officials, service providers, and coworkers.

• Promotes an equitable, positive and respectful work environment that values cultural and diversity among all employees.

• Ability to enforce established policies and procedures.

• Ability to manage and empathize with employee situations, setbacks and adversity

• Ability to manage and prioritize several projects and tasks simultaneously.

• Ability to utilize leadership principles that align with those of the Metropolitan Council.

Additional information

Union/Grade: TMSA Grade H

FLSA Status: Exempt

Safety Sensitive:Yes, subject to random Non-DOT drug tests.

Work Environment: Position works in an office environment. Ability to work non-standard hours, be required to change scheduled days off and assignments on short notice. Some travel to other facilities is required. Up to one third of the time this position works near moving parts or equipment, exposed to fumes or airborne particles, outdoor weather conditions and moderate noise.

Work Environment: Position works in an office environment. Ability to work non-standard hours, be required to change scheduled days off and assignments on short notice. Some travel to other facilities is required. Up to one third of the time this position works near moving parts or equipment, exposed to fumes or airborne particles, outdoor weather conditions and moderate noise.

What steps the recruitment process involves:

• We review your minimum qualifications.

• We rate your education and experience.

• We conduct a structured panel interview.

• We conduct a selection interview.

  Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council , you must pass a background check which verifies education, employment, and criminal history. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council ,you must pass a background check which verifies education, employment, and criminal history if the job you're applying for is a supervisory or management position, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us .

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

• Well@Work clinic

• bus/rail pass valued at over $1200 per year

• parking at many job locations

• fitness centers at many job locations

• Employee Assistance Program

• extensive health and wellness programs and resources

  01

  Applicant Instructions: The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attached a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding supplemental questions.

• Yes

• No

  02

  How did youfirsthear about this job opening?

• CareerForce Center

• Community Event/Organization

• Employee Referral

• Facebook

• Glassdoor

• Indeed

• Job Fair

• LinkedIn

• Metro Transit Bus Advertisement

• Twitter

• Website: governmentjobs.com

• Website: metrocouncil.org

• Website: metrotransit.org

• Website: minnesotajobnetwork.com

• Other

  03

  If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.

  04

  Do you possess a validated driver's license?

• Yes

• No

  05

  Which of the following describes your level of education and experience?

• Bachelor's degree in Business Administration, Transportation or related discipline, AND four (4) years of progressively responsible experience in bus operations, rail operations or public safety.

• Associates degree in Business Administration, Transportation or related discipline, AND six (6) years of progressively responsible experience in bus operations, rail operations or public safety.

• HS Diploma/GED and eight (8) years of progressively responsible experience in bus operations, rail operations or public safety.

• None of the above.

  06

  This role requires a minimum of one (1) year of supervisory/lead experience. Please provide details on how you meet this requirement. Include job title, name of organization, primary responsibilities, and dates. Successful completion of a Metropolitan Council Leadership/Supervisory training program may substitute for lead/supervisory experience (must attach certificate of proof). If you do not have this experience, please type "N/A".

  07

  Please select the areas below with which you have work experience (select all that apply).

• Experience partnering and negotiating with internal departments or outside agencies to plan long term projects, events, and/or service changes and disruptions.

• Experience as a lead/supervisor of union employee groups and knowledge of union contract administration,

• Experience with management practices, principles of supervision, and/or performance management (coaching, counseling, staff development, performance improvement, and discipline).

• Experience promoting an equitable, positive and respectful work environment that values diversity among all employees.

• None of the above.

  08

  If you answered that you have experience partnering and negotiating with internal departments or outside agencies to plan long term projects, events, and/or service changes and disruptions in question #7, please describe that experience, including duties performed, where the experience took place and for how long. If this does not apply, type "N/A."

  09

  If you answered that you have experience as a lead/supervisor of union employee groups and knowledge of union contract administration in question #7, please describe that experience, including duties performed, where the experience took place and for how long. If this does not apply, type "N/A."

  10

  If you answered that you have experience with management practices, principles of supervision, and/or performance management (coaching, counseling, staff development, performance improvement, discipline) in question #7, please describe that experience. If this does not apply, type "N/A."

  11

  If you answered that you have experience promoting an equitable, positive and respectful work environment that values diversity among all employees in question #7, please describe that experience, training and principles you have applied at work. If this does not apply, type "N/A."

  Required Question

Agency

Metropolitan Council

Address

390 Robert St. N.St. Paul, Minnesota, 55101

Website

https://metrocouncil.org

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