Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

Job Summary

As a Technical Support Representative, you'll provide exceptional customer service by resolving technical issues. You'll provide post-sales technical support. You'll build relationships with customers and provide solutions to their concerns.

Job Description (Primary Responsibilities)

• Acting as an escalation point to customer care team and others, providing technical support to customers.
• Answering technical questions and assisting customers in solving technical issues for products in production.
• Collaborating with other teams to resolve complex technical issues.
• Maintaining accurate records of customer interactions and solutions provided.
• Supporting prototype development, testing, and documentation for customer applications and other new applications or products.

Requirements

• Have excellent communication and interpersonal skills, and a passion to deliver exceptional service.
• Possess technical aptitude and ability to troubleshoot hardware and software issues by phone, email, or videoconferencing.
• Be able to multitask and manage time effectively.
• Be able to effectively communicate technical information to non-technical customers in a clear and concise manner.
• Be able to collaborate effectively with team members while also demonstrating self-sufficiency.

Compensation and Benefits

• The base pay for this position ranges from $21.85 to $28.13 per hour depending on the geographic market.
• Dependent on the position offered, annual bonusses and other forms of compensation may be provided as part of the compensation package.
• Novanta supports all aspects of your life's needs. This position provides a full range of medical, financial, and other benefits to make your quality of life better.

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly