Description Repairs machines to the customer's satisfaction in the field, shop, or customer's location. Removes, installs, repairs, disassembles, assembles, performs failure analysis of all Caterpillar equipment including engines, attachments, electrical systems, hydraulics, transmissions, power train, brakes, steering, and electronic and computer applications. SUCCESS AT WESTERN STATES: Western State's culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a "play to win" organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization. ESSENTIAL FUNCTIONS: Safety Actively cares, promotes, manages, and advocates safety at Western States. As a leader and team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures, and standards. Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees. Adhering to required personal protective equipment (PPE) as identified in safety policy. Machine Repair and Troubleshooting Conducts necessary machine performance and diagnostic tests, interprets results, and makes an independent decision as to the extent of machine repair. Uses troubleshooting methods to repair and diagnose machine and attachment failures and performs repairs according to time requirement guidelines (TRG) standards. Escalates unresolved issues to Technical Communicators for further research and assistance. Adapts knowledge of Caterpillar machine systems to troubleshoot and repair new equipment models. Performs work in the field, shop, or at customer locations which can include overtime and overnight assignments. Repairs machines without error and consistently repairs machines within the time requirement guidelines. Repairs warranty and service letter issues efficiently and as soon as possible. Uses web based STW, SIS, and ET effectively to address technical issues. Performs all required tasks in accordance with outlined procedures. Administration Conducts business professionally. Maintains self control and integrity in stressful situations. Maintains a professional image. Adheres to all customer requirements while on the job site. Orders parts required to complete repairs. Evaluates parts to determine reusability and cause of failure. Completes service reports, time entry, and all other paperwork and reporting on a laptop and submits them daily via e-mail. Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs. Adheres to all customer care standards. Actively care for and advocates safety at Western States. Adhere to all applicable safety policies, procedures, and standards. May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives. Work within and promote corporate vision, mission, and values of the organization. Performs other duties as assigned. KNOWLEDGE SKILLS AND ABILITIES: Excellent customer service skills. Ability to self-schedule and perform duties with minimal supervision required. Knowledge and use of Microsoft computer products or other comparable systems required. Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public. Knowledgeable in all Caterpillar machine systems. Ability to work overtime with minimal notice required. Ability to drive for long periods of time and travel away from home as required. Consistent attendance.