Description We are seeking a Customer Experience Specialist based in Richardson, Texas. This role offers a contract to hire employment opportunity in the telecom sector. As a Customer Experience Specialist, you will be providing information about our products and resources to customers and sales team members. You will respond to inquiries, process orders, and maintain relationships with key accounts, ensuring that our customers receive exceptional service and support.

Responsibilities:

• Respond to customer inquiries and complaints, providing accurate information about our products and services

• Process orders received via various channels, ensuring efficient order processing

• Establish and maintain relationships with key accounts, providing unparalleled customer service and ensuring clear communication

• Assist customers in navigating and using our website

• Identify opportunities to cross-sell or up-sell products from customer-initiated contact

• Proactively communicate any expectations that will not be met to customers, sales agencies, and other relevant parties

• Track order activity and alert appropriate staff of any potential delivery problems

• Maintain current knowledge of all company products and processes through training of available resources

• Foster open communication internally and externally and champion creative changes to improve processing and service levels

• Support committed accounts to ensure delivery of exceptional service and to build commitment and satisfaction

Skills:

• Purchase Orders

• Customer Service Requirements • Demonstrated ability in handling purchase orders effectively and efficiently

• Proven experience in providing superior customer service

• Excellent communication and interpersonal skills

• Proficiency in using customer relationship management software

• Strong problem-solving and decision-making abilities

• Ability to work effectively in a fast-paced environment

• High level of accuracy and attention to detail

• Ability to multitask and prioritize work effectively

• Strong organizational and time management skills

• Ability to work both independently and as part of a team

• Willingness to learn and adapt to new technologies and processes

• High level of professionalism and ethical standards

• Strong commitment to maintaining customer satisfaction.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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