Date Posted:

2024-04-11

Country:

United States of America

Location:

OT315: NPR - RICHMOND, VA 1642 Ownby Lane, RICHMOND, VA, 23220 USA

Job Title

Manager, Maintenance Field Operations

Role Overview :

Otis Elevator Company is searching for a highly motivated Manager, Maintenance Field Operations to lead service operations activities in the branch. This individual will be responsible for day-to-day management of field staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction.

If you thrive in a fast-paced environment and are looking for an opportunity to develop your field operations career, then we have a great opportunity for you. We are seeking a motivated, top performing field operations professional to deliver high quality products/services that meet customer needs.

On a typical day you will:

• Lead the performance of field operations for all service/maintenance projects

• Maintain project schedules and ensure deadlines are met

• Develop action plans to address deficiencies regarding safety, callback rates, and technical support

• Generate field leads and assist service sales representatives in selling upgrades and repairs

• Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery

• Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets

• Conduct field education training ensuring that we create and maintain a safe working environment

• Perform field safety audits, jobsite inspections, and develop site safety/logistics plans

• Coordinate all material deliveries and issuing purchase orders

• Forecast and schedule labor resources, maintaining customer quality assurance, and improving efficiencies

• Develop and maintain professional and productive relationships with co-workers, field employees, clients, and others in contact with the job

Job Responsibilities

• Ensuring field employee safety

• Meeting with customers to ensure obligations and expectations are achieved

• Directing the performance of field maintenance and contractual service operations

• Conducting field education training with field workforce

• Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materials

• Improving efficiencies, managing route schedules and callback rates

• Providing technical support

• Authorizing repair orders and tracking completion

• Managing labor and material investments within budget

• Leading change to better efficiency and communication

Education

• 2-year degree, plus 5 years' experience, or

• 4-year degree, plus 3 years' experience, or

• High school diploma or equivalent, with a proven technical elevator background (i.e., apprentice, mechanic, adjustor, etc.).

Experience / Qualifications

• Experience with leading a team of technicians is preferred.

• Elevator industry is desired, but not required.

• Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment.

• Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must.

• Candidates must have strong computer and technology skills, business acumen and a passion for customer service.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .

Privacy Policy and Terms:

Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.