West Creek 5 (12075), United States of America, Richmond, Virginia

Principal Process Manager (Hybrid)

As a Principal Process Manager at Capital One, you will be part of a smart, talented Automation Team responsible for automating and enhancing operation efficiencies that deliver excellence to customers each time.

We are seeking a skilled, dedicated, disciplined, process professional to join our expanding Data Analytics Team. The ideal candidate will be deeply involved in the intersection of data analysis and Bots development, playing a pivotal role in managing and enhancing our data processes and products. In addition, we are seeking a person with excellent communication skills, attention to detail, excels in a team environment, and can adapt to change quickly. The ability to influence up is key to success in this position.

General Responsibilities:

• SQL Proficiency and Programming Skills: Demonstrate good SQL knowledge and a basic understanding of programming, preferably in Python. Willingness to learn and develop further in these areas is essential.

• Data Products Development: Express a keen interest in learning and contributing to the development of data products, ensuring their relevance and effectiveness in meeting our business needs.

• Data Analysis: Conduct comprehensive data analysis, deriving actionable insights and contributing to the strategic decision-making process.

• Bots Development Support: Collaborate with the bots development team, providing support and insights to enhance bot functionalities and performance.

• Data Process Management: Manage end-to-end data process management, ensuring efficiency, accuracy, and timeliness in all data-related activities.

• Team Collaboration: Work closely with the data analytics (DA) team and BOTS developers, fostering a collaborative environment and ensuring seamless integration of efforts.

• Ownership of DA Automated Jobs and Bots: Take full ownership of maintaining and improving DA automated jobs and bots, ensuring their optimal performance and alignment with business goals.

• Accountability for Data Processes: Demonstrate a strong sense of accountability and ownership over the data processes, continuously seeking ways to enhance and streamline operations.

• Problem Solving and Communication: Exhibit excellent problem-solving abilities and maintain effective communication across all levels of the organization.

• Best Practices and Documentation: Champion best practices in data management and bot development, ensuring well-managed and up-to-date documentation for all processes and systems.

Ideal Candidate:

• Possess excellent problem solving and analytical skills

• Has excellent verbal and written communication skills

• Thrives in a fast paced environment

• Is extremely organized and is focused on attention to detail and multi-tasking

• Has basic understanding of automation

Location: West Creek 5 (Richmond, VA) , this role is Hybrid, where you will be expected spend about half of your working time in office and half working virtually

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 1 year of coding experience

• At least 1 year of experience with Microsoft Office or G Suite

• At least 1 year of process management experience

Preferred Qualifications:

• Bachelor’s Degree or military experience

• At least 2 years of coding experience

• At least 2 years of process management experience

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).