Pay: $19.00 - $ 20.00/hr

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | (Programa de Beneficios de ABM) (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-Spanish-11.6.23.pdf)

Essential Job Functions: (Other duties may be assigned.)

Monitor and direct agents to perform duties according to Standard Operating Procedures.

Effectively operate current technology required to track and process work orders.

Adhere to all ADA non-discrimination requirements.

Comply with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.

Assist Managers to achieve strong operational performance.

Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.

Monitor and maintain appropriate staffing levels.

Ensure that future schedules are complete (days off, vacations, etc.)

Ensure all call offs are covered.

Manage employee lunches and breaks.

Manage the Attendance Policy

Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations.

Manage daily schedules.

Maintain daily shift report for managers.

Perform basic administrative and payroll functions (if applicable).

Maintain communication with Managers to maintain optimum staffing levels.

Effectively coach, counsel, and discipline employees.

Conduct service audits.

Work with Safety Quality Manager to ensure the safety and security of the operation.

Set positive, professional example for workforce.

Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.

Experience :

1 to 3+ years of Supervising experience.

Other:

Must be bilingual in Spanish and English

Ability to adjust work schedule as needed to support the operation.

Ability to effectively lead a staff of direct reports.

Ability to effectively communicate and to read and interpret documents including safety rules, operating and procedural manuals, and handbooks.

Basic understanding of computer programs, including Microsoft Office.

Ability to work in a fast pace work environment.

Ability to resolve issues under tight timeframes and pressure.

Ability to prioritize assignments and projects and to multi-task within restricted time constraints.

Excellent team building and planning skills.

Strong interpersonal skills; ability to develop productive business relationships, and ability to influence and educate employees.