With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

As a Cloud Solution Architect - Modern Work, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your Microsoft 365 Enterprise Services technical subject matter expertise you will lead technical conversations with customers to drive value from their MS investments, including identifying resolutions to issues blocking customer success projects. You will achieve this by operating and driving impact across the customer lifecycle from Deployment through to usage and expansion. This role demands a strong “Learn it” mindset as you will primarily be focused on working with leading edge/emerging technologies in a dynamic customer environment.

This is a customer facing role.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Centricity

• Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Exchange online, SharePoint Online, Teams, Teams Phone, M365 Apps, Azure AD, Endpoint Mgmt Security & Compliance) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes

• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

Business Impact

• Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in the Microsoft technology.

• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.

Technical Leadership

• Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals

• Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

Other

• Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values)

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience.

• Fluency to read, write and speak English and Spanish.

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience.

• 4+ years experience working in a customer-facing role (e.g., internal and/or external).

• 4+ years experience working on technical projects.

• Certification in one or more of the following technologies preferred: Microsoft Azure fundamentals, M365 fundamentals, Cloud Security, Teams Administration, SharePoint Certifications.

• Domain experience with Microsoft 365 and Microsoft Azure solutions, and understanding of how Microsoft Security, compliance, and identity solutions that can span across these solution areas to provide a holistic and end-to-end solution.

• Experience in business analysis: identifying business needs and determining solutions to business problems, process improvement, organizational change, or strategic planning and policy development.

• Breadth of technical experience and knowledge, with depth / SME in two or more of the following M365 solutions.

• Exchange Online

• SharePoint Online

• M365 Copilot

• Teams, Phone & Rooms

• Viva Platform

• Windows & Cloud Endpoint

• IDM, Information Protection & Compliance.

• Governance & Risk Management

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .