This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6469451 Pay rate:

\$19.50

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you\'ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you\'ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.

Pay rate: \$19.50/hour

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you\'ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you\'ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.

YETI is actively seeking a Store Experience Team Lead to help lead our store at Scottsdale Quarter and will report to the Store Experience Leader. You will provide leadership support and direction to the store team and successfully execute company strategies. You will help coach and motivate a team of brand advocates who in turn will provide a \"wow\" factor level of customer experience. You drive store profitability by upholding store operational and visual merchandising standards and protecting company assets. You have a customer first mindset, and thrive in fast-paced, ever-changing entrepreneurial environments.

Responsibilities:

Sales and Profitability

Support driving store sales and achieving store sales goals

Assist in monitoring progress and results against KPIs

Brand Experience/Customer Service

Drive excellence in customer service in store by modeling brand service standards

Respond to all customer feedback and concerns immediately

Ensure store team engages with each customer to create an authentic brand experience

Cultivate customer-centric culture with on the spot recognition

Represent your store as an active brand ambassador within the community

Support execution of store marketing events

Training & Coaching Team

Coach store team to YETI standard of customer service and engagement, brand identity, product knowledge, and operations

Support execution of training programs

Ensure team is educated on product and assortment to enhance selling and customer engagement

Provide timely training, coaching, and feedback to enable team success and growth

Operations & Inventory

Help ensure team follows all company and store policies and procedures

Assist in managing stockroom inventory and supply levels and organization

May help execute inventory receiving and replenishment processes efficiently and accurately

Provide a premium checkout experience using POS and/or mobile POS system

Visual Merchandising

Maintain store visual merchandising standards

Execute floor-sets and merchandising direction

Talent Management

Support development of a high-performing team of customer focused Guides

Identify performance issues and inform Store Experience Leader

Provide on-going specific and timely feedback to the team

Support compliance with all Talent policies and procedures

Loss Prevention, Safety, & Compliance

Support a safe and secure work environment

Address any customer or employee injuries and partner with Talent and Store Experience Leader immediately

Professional Conduct

Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand

Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others

Qualifications and Attributes:

High school diploma requ red; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required

At least 2 years of management experience in a fast-paced, high volume retail environment

Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred

Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service

Excellent verbal and written skills and the ability to build, lead, and manage high performing teams

Detail orientated and excellent organization skills

Proficient in Microsoft Office applications and retail systems as well as mobile POS

Available to work a flexible schedule including weekends, evenings, and holidays

Physical Requirements:

Must be at least 18 years of age

Operate office equipment and technology (i.e., computers, phones, copier, etc.)

Standing required for entire work shift

Bend, lift, open, and move product up to 50 pounds as needed

YETI is proud to be an Equal Opportunity Employer.

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YETI is proud to be an Equal Opportunity Employer.

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