Job Information
Crash Champions ADAS Calibration & Diagnostic Field Operations Manager in Seattle, Washington
Champions Do More
At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com.
Responsibilities
Supporting and managing Field Technicians/Technician Leads to maximize productivity and growth
Approving and managing all expense and payroll/PTO requests, reports, and submissions
Communicating weekly with teams (ATE and Crash Champion) and meeting with individuals, in person/remotely, as needed
Training focus, staying up to date on new procedures and technologies, that improve individual and team productivity
Develop, foster, and sustain relationships with existing customers
Working with business partners to build trust and increase production
Assist ATE – Director of Operations in certifying calibration areas
Work with Dispatch to continuously improve routes and work assignments
Generate and expedite resolution of customer concerns with professional courtesy and appropriate escalation
Miscellaneous duties as assigned
Qualifications
5+ Years of automotive experience with 2+ Years of managing a high-performance team
Strong working knowledge in ADAS and electrical performed services (calibrations, programming, diagnostics, wire/connector repair, etc.)
Preference given to those that have prior OEM Automotive Software and ADAS calibration experience
Exceptional communication skills, both verbal and written
Strong technological skills, including Outlook, Excel, Word, PowerPoint, Teams, etc.
The ability to effectively collaborate and manage technicians using remote software (Zoom, Teams, etc.)
Ability to solve problems by identifying root causes and researching or testing solutions
Independent judgment to handle issues as they arise
Energetic, sense of urgency, motivated to produce, passion for the industry, and positive representation of the ATE brand
Ability to prioritize and manage workload to reach personal, team, and company goals
Continuous learner seeking to develop new skills and expand knowledge for maximum career progression
Must show discretion when handling customer, employee, or other confidential information
Ability to lift and carry up to 50 lbs and must be able to stand for long periods of time in automotive shop environments
Overnight travel required, up to 50% of the time, depending on drivability of assigned market - air travel may be required
A safe driving record and a valid Driver’s License required
Benefits
Weekly Paycheck
Medical, Dental & Vision effective on start date
401K Retirement Plan and Company Match
Transfer Between Markets
Paid Holidays & PTO
Submit a Referral
Job Post Information* : Posted Date 4 weeks ago (4/16/2024 6:27 PM)
Job ID 2024-5954
# of Openings 1
Category ATE
Prioritization Tier 2 – Staffing Needs
Location : Address 2323 Airport Way South
Posting Location : City Seattle
Posting Location : State/Province WA
Location : Postal Code 98134
Remote No
#ATE
Crash Champions
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