At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

You will play a key role in enhancing the efficiency and effectiveness of our support organization by making configuration changes and leveraging out-of-the-box functionality within the Salesforce Service Cloud CRM platform. This role focuses on ensuring that our systems are configured to meet the specific needs of our support teams while maintaining reliability, scalability, and security.

What You'll Do

• Configure Salesforce Service Cloud to optimize performance, reliability, and security for support processes.

• Implement changes in alignment with user stories and requirements, managing the entire lifecycle of the system from implementation to decommissioning.

• Utilize automation and configuration management to streamline administration tasks and improve overall system efficiency.

• Collaborate with cross-functional teams to design and implement scalable and user-friendly system configurations.

• Evaluate and recommend Salesforce solutions and tools to enhance system efficiency, security, and productivity.

• Monitor the performance of Salesforce Service Cloud, proactively identifying potential issues and generating reports as needed.

• Enforce security best practices within Salesforce Service Cloud to protect data and ensure compliance with regulations.

• Contribute to comprehensive knowledge bases for Salesforce Service Cloud documentation, including standard operating procedures, configurations, and troubleshooting guides.

   

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

What You'll Bring

• Knowledge of Salesforce Service Cloud or similar CRM platforms.

• Familiarity with compliance and regulatory guidelines within the context of CRM systems.

• Understanding of cybersecurity principles and best practices relevant to CRM platforms.

• Demonstrated ability to work independently and collaboratively within an agile team.

• Proficient communication, planning, problem-solving, and organizational skills.

• Flexibility to adapt to changing project requirements and timelines.

   

Qualifications

• Showcase 5+ years of experience in Salesforce Service Cloud administration or a similar role.

• Hold a BS/BA or tell us about your equivalent work experience.

• Proficiency in at least one scripting language (preferably within the context of Salesforce).

• Hands-on experience with Salesforce Service Cloud tools, protocols, and platforms.

   

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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and re