Business Title: Senior Director, People Support

Requisition Number: 112308 - 27

Function: Business Support Services

Area of Interest:

State: FL

City: Tampa

Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Director, People Support to join our Talent & Culture organization.

Responsibilities:

• Lead the transformation of HR support services through the implementation of a tiered service model of case management including the contact center, benefits and leave administration and people relations support

• Collaborate with HR COEs, Tech & Data, Risk and OGC in analyzing, developing, and implementing solutions to drive compliance, consistency and operational efficiency in people support processes

• Establish and monitor metrics and SLAs to ensure consistent performance of team (on and offshore) and address issues with performance as needed; report to leadership on performance of team

• Manage relationships with key vendors including benefits administrator, leave of absence service provider, and other insurance and benefits providers

• Understand and advise on the interaction of applicable laws including FMLA, ADA, HIPA, ERISA

Qualifications:

• Minimum twelve years of recent progressive HR generalist or operations experience; minimum four years of recent supervisory experience preferred, preferably within a professional services environment

• Bachelor's degree from an accredited college/university preferably in human resource management or equivalent work experience; PHR/SPHR certification preferred

• Experience running an HR contact center, managing benefits administration and leave of absence with third party administrator; experience working with/implementing ServiceNow

• High results orientated with a demonstrated ability to oversee practical, solution-driven initiatives and human resource processes that are perceived as quickly adding value to the business; problem solving and root cause analysis skills

• Strong client orientation and the capability to build relationships and credibility; excellent written and oral communication, people leadership, facilitation and coaching skills;

• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook

• Ability to travel as needed

KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at 'Benefits & How We Work (https://www.kpmguscareers.com/why-kpmg/#benefits) '.

Follow this link to obtain salary ranges by city outside of CA: https://www.kpmg.us/work-for-kpmg/pay-transparency.html/?id=5012_9_24

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

GL: 2

GF: 15309