Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

Scope

The Product Service Supervisor role works efficiently through best business strategies and lean concepts. This position is directly responsible for product service employees and ensuring that daily, weekly, monthly objectives, schedules, and performance levels are met, while continuously developing a team-oriented focus. The Product Service Supervisor ensures compliance with all Quality System and FDA / ISO regulations are met in accordance with all Company guidelines. Administers Company policies and procedures in a fair and consistent manner while emphasizing safety and good housekeeping.

Essential Functions

• Supervise both direct and indirect employees in manufacturing and production to execute schedule attainment and meet business goals efficiently and safely, including support of staff.

• Ensure manufacturing practices are consistent with Dentsply Sirona policies and procedures as well as relevant FDA, ISO, EPA and OSHA guidelines and regulations. Ensures full compliance with regulatory, safety and Human Resources programs within manufacturing.

• Lead department accountability for attainment of Safety, Quality, Delivery, Inventory, Cost, People and Engagement goals and objectives.

• Execute the daily production schedule through the effective utilization of people, material, machines, and processes to meet customer requirements, schedule compliance, and cost objectives.

• Provide leadership and support to direct reports to discuss progress of work and ensures that standards for quality and quantity of work are met.

• Review, develop, implement and revise processes and procedures within the manufacturing areas assigned to ensure continuous improvement activities such as implementation of lean principles and management/implementation of Corrective Action/Preventive Action (CAPA).

• In conjunction with both the Quality and Regulatory Affairs Departments, drive quality investigations for consumer complaint issues, issue escalation, non-conformances, etc.

• Lead department training efforts both OJT (on the job) and through the LMS (Learning Management System).

• Manage ongoing training and development of subordinates including written performance appraisals, salary recommendations, rewards and recognition, coaching and counseling, development plans and disciplinary actions as needed.

• Management of temporary labor work force to include payroll, training, communication, performance management and issue resolution.

• In conjunction with the Human Resources Department, manage employee relations efforts on the floor including addressing and resolving employee concerns, issue investigation, etc.

• Collaborate with scheduling department on prioritization, capacity and labor plans.

• Responsible for timely and accurate management of all payroll activities as related to employees including management of paid time off to standards, bi-weekly payroll submission, etc.

• Engage Material Coordinator on raw material issues as needed.

• Active participation in the hiring process including but not limited to selection, interviewing and direct training of new employees. In conjunction with Human Resources and Operations, conduct periodic review as well as short and long-term staffing analysis.

• All other duties as assigned.

Typical Background

Education:

• High school diploma or GED required.

• Associate’s or Bachelor’s Degree in Business Management, Engineering or related field preferred.

Certifications/Licensing:

• Professional certification in Six Sigma or Lean Manufacturing a plus but not required.

• First Aid / CPR experience a plus.

Years and Type of Experience :

• 3-5 years supervisory experience in regulated manufacturing environment preferred.

Key Required Skills, Knowledge and Capabilities:

• Experience in a regulated industry (FDA, ISO, medical device, etc.) helpful.

• Mechanical aptitude, machine shop experience or engineering background helpful.

• Experience with continuous improvement teams, lean manufacturing, etc. preferred.

• Strong computer skills with knowledge of Microsoft Office Suite (Word, Excel, Access and PowerPoint), e-mail and Internet.

• Excellent communication skills – written and verbal.

• Interpersonal skills to include customer-focused orientation with both internal and external customers.

• Strong decision-making skills, ability to work independently with minimal supervision.

• Comprehensive organization and analytical skills

Key Behaviors Critical for Success in this Role:

Here at Dentsply Sirona, our vision is to transform dentistry to improve oral health globally.

Every day, we empower millions of customers by proudly creating innovative solutions for healthy smiles.

Our Operating Principles guide our daily activities:

• We approach customers as ONE company, and they are the core of everything we do.

• We create innovative solutions that customers love to use.

• We think and act with positive intent and the highest integrity.

• We operate sustainably in everything we do.

• We use our size and global breadth to our advantage.

Our Core Values define who we are:

• AGILE:

• We innovate

• We challenge ourselves constantly

• We act quickly

• ACCOUNTABLE:

• We hold ourselves and each other accountable.

• RESPECTFUL:

• We listen. We foster diversity and inclusion.

• We respect the communities in which we live and work.

• COLLABORATIVE:

• We are good partners.

• We learn from each other. We are one team. We have fun.

• TRUSTWORTHY:

• Our customers can rely on us.

• We can rely on each other. We empower our people.

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com (careers@dentsply.com) . Please be sure to include “Accommodation Request” in the subject.